Storyline 1
The series follows the extraordinary stories of the staff and passengers of America's No. 1 Airline - Southwest Airlines. The season premiere opens with a diverse and astonishing range of stories - in Los Angeles, Supervisor Steve Ramirez has to handle an out of control drunken passenger - at 7 o'clock in the morning!
Storyline 2
Supervisor Suzie Boersma has the delicate task of telling a passenger he smells too bad to travel. She gives him deodorant and some clean clothes as well as a $12 voucher to go and get himself something to eat. After putting his carry-on bag in a plastic bag to keep the odors from seeping out, the passenger boards the next flight and takes the whole situation very well.
Storyline 3
In Chicago, stormy weather is causing massive delays and stormy passengers are pushing staff to their limits...and Supervisor Val Brown has the difficult task of trying to persuade a passenger that he's too big for one seat and that he'll have to buy two tickets.