Jackie's Neighbours character, Susan Kennedy, has been granted honorary membership of Lady Margaret Hall, Oxford, while Jackie herself is an honorary member of the Junior Common Room of St Hilda's College, Oxford.
Jackie is a graduate of the National Theatre Drama School. As she left it a bit late in the year to audition for drama college, she had to beg the dean to let her in.
Jackie has two older brothers, John (a police chief) and Stephen (a school headmaster).
Jackie wrote a poem called 'Julie's Poem', which she read in episode 582 of Prisoner in 1979.
In 2005, Jackie was nominated for a Rose D'or Award for best female performance in a soap opera.
Jackie: (asked if she struggles with the public recognition) Occasionally, when you've had a blue with someone or look daggy. On those occasions you might not have the energy to be as receptive as you usually are but, generally speaking, it's fine.
Jackie: (on what she loves the most about playing Susan in Neighbours) I love it when she's wrong - she often is - and when she embarrasses the kids and tries too hard. It's good when she gets it a bit wrong. I struggle with her being just a passive reactor to stories. I think she's much more interesting when she's got things happening.
Jackie: (on learning lines) I'm OK with lines - but a well-placed Post-it note on the other actor's face can be very helpful.
Jackie: (asked if she is as strong as Susan on Neighbours) Without a team of writers to guide my life, I think I'm as much a fiasco as the next person!
Jackie: (on her thoughts when she joined Neighbours) When I took the job I thought, 'Great, I can get my flat painted!' I certainly didn't think it would be so much fun and that I'd still be enjoying it after all this time.