Jim Boller : The biggest challenge I find with cruelty investigations is remaining objective. Many of the people that we deal with are natve about proper animal care and it is challenging to educate them as to what is reasonable under the law in Texas. It also can be challenging dealing with those reporting alleged cases of animal cruelty, because sometimes they do not understand why we can't change a situation. For example, there are many times we might find that the animal is not being properly cared for, but the state standard is being met; therefore, legally, no change can be required. Animal related issues are very emotional ones. In order to be effective at what we do we must look at the situation based on what the law allows versus what our personal opinion is.