Jim Boller : I think the greatest tool that we have to promote change is education, of which we do very much. Notably, this education is not just limited to animal owners. We also educate others in the animal welfare industry, law enforcement agencies and those in the judicial system. This helps to ensure that, when animal abusers are charged, the case does not fall through holes in the system due to a lack of complete understanding of animal welfare laws. It is important for everyone to realize that animal cruelty affects not only animals, but humans as well.