(Discussing fan letters she has received)
Patricia Routledge: One was from a woman who had just learned that she had a difficult disease to fight and that the future wasn't good. She returned home and turned on the television set and there I was. She said she just sat there for half an hour and the program put things curiously into perspective and made her feel much better about everything. I found that very moving and also very humbling, because it made me realize that the business of entertainment is really very important.