As a USAA member for over 30 years, I was disappointed in the response of USAA not to appear on the show. I was prepared to contact USAA to voice my displeasure only to find out that ABC bent the facts to suit their purposes. You may side with ABC, but my experience with USAA has me give them the benefit of the doubt. This site does not allow links, but you can read USAA's response with a detailed account of the facts and relevant laws by Googling USAA's Response to Post-Sandy Story on ABC.
How about ABC doing a story on how the various insurance companies responded to Sandy victims?