Airline (2004)

Season 1 Episode 4

Beyond Our Control

0
Aired Monday 10:00 PM Jan 12, 2004 on A&E
10.0
out of 10
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3 votes

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Episode Summary

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Beyond Our Control
AIRED:
Storyline 1 The largest blackout in US history has caused chaos to air travel around the country. As the whole of the eastern seaboard is plunged into darkness, the impact on Southwest staff at Chicago Midway is immense. This extraordinary show follows 48 hours with Manager Colleen Bragiel and her staff as they try and battle with an event that's out of their control. Storyline 2 There are delays, cancellations, passengers, stranded, massive queues. And after two days of chaos everyone is pushed to their limit. Things reach breaking point when a group of passengers bussed in from Detroit are told that there are no connecting flights. They are stuck in Chicago and there won't be any hotel rooms for compensation. Angry scenes threaten to get out of control and it's up to Colleen to use all her Customer Service skills to calm things down. Storyline 3 An Iranian passenger and his companion are upset that their luggage was broken into. Mike, who drew the short straw for baggage claim that day, must calm down this passenger and explain why his luggage was searched.moreless

Who was the Episode MVP ?

Michael Carr

Michael Carr

Himself/Customer Service Supervisor (LAX)

Anita Herbert

Anita Herbert

Herself/Customer Service Supervisor (Midway)

Colleen Bragiel

Colleen Bragiel

Herself/Customer Service Manager (Midway)

Denise Brown-Bess

Denise Brown-Bess

Herself/Customer Service Supervisor (Midway)

Steve Ramirez

Steve Ramirez

Himself/Customer Service Supervisor (LAX)

Susie Boersma

Susie Boersma

Herself/Customer Service Supervisor (LAX)

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