Airline (2004)

Season 1 Episode 21

Excess Baggage 4

Aired Monday 10:00 PM Jun 28, 2004 on A&E
10.0
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4 votes

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Episode Summary

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Excess Baggage 4
AIRED:
Storyline 1 Susie Boersma and other Southwest employees remembers clearly the day Therese, a Southwest customer picking up her 80 year old mom, persuaded a complete stranger to help out with her make-over. Tune-in to see how this professor of Planetary Science and this beauty queen work together to get her prepared for her mother's arrival. Storyline 2 Southwest staff recalls how Supervisor Collen Bragiel exuded calm and control as the reality of the east coast blackout became clear and all flights were cancelled. Storyline 3 Mike Carr recalls why this customer was such a nervous wreck, and what caused her to smoke on board the aircraft!moreless

Who was the Episode MVP ?

Michael Carr

Michael Carr

Himself/Customer Service Supervisor (LAX)

Anita Herbert

Anita Herbert

Herself/Customer Service Supervisor (Midway)

Colleen Bragiel

Colleen Bragiel

Herself/Customer Service Manager (Midway)

Denise Brown-Bess

Denise Brown-Bess

Herself/Customer Service Supervisor (Midway)

Steve Ramirez

Steve Ramirez

Himself/Customer Service Supervisor (LAX)

Susie Boersma

Susie Boersma

Herself/Customer Service Supervisor (LAX)

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