The Delicate Art of Saying No

Season 1, Episode 1, Aired

Episode Summary

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Storyline 1 The series follows the extraordinary stories of the staff and passengers of America's No. 1 Airline - Southwest Airlines. The season premiere opens with a diverse and astonishing range of stories - in Los Angeles, Supervisor Steve Ramirez has to handle an out of control drunken passenger - at 7 o'clock in the morning!

Storyline 2 Supervisor Suzie Boersma has the delicate task of telling a passenger he smells too bad to travel. She gives him deodorant and some clean clothes as well as a $12 voucher to go and get himself something to eat. After putting his carry-on bag in a plastic bag to keep the odors from seeping out, the passenger boards the next flight and takes the whole situation very well.

Storyline 3 In Chicago, stormy weather is causing massive delays and stormy passengers are pushing staff to their limits...and Supervisor Val Brown has the difficult task of trying to persuade a passenger that he's too big for one seat and that he'll have to buy two tickets.moreless
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Fan Episode Reviews (1)

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  • If you ever wanted to know what it's like to work at an airport I guess this is a good show to watch.

    7.5
    "Good"
    By lit1586, May 06, 2006
    The episode is mildy interesting, especially if you have travel by plane before. I've been traveling for about 18 years now by plane and I've probably flow about 40 times but lucky I've never had any of the problems that these passengers have. I would feel soo bad if I work there and I had to tell a passenger that they smelled too bad or they were too fat to sit in one seat. I bet it's a pretty stressful job. I don't think I'd have what it takes to deal with the passengers, especially if they got an attitude with me.moreless
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Season 1 Episodes

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Ep 24
Oh What a Performance!
Ep 23
Excess Baggage 5
Ep 22
Excess Baggage 2
Ep 21
Excess Baggage 4
Ep 20
Excess Baggage 3
Ep 19
Excess Baggage 6
Ep 18
Excess Baggage 1
Ep 17
There's Real Time ... Then...
Ep 16
All Creatures Great & Small
Ep 15
Don't Take No for an Answer
Ep 14
It Ain't Over Til It's Over
Ep 13
For Better for Worse
Ep 12
Relative Values
Ep 11
Luv Is in the Air
Ep 10
You Must Be Kidding?
Ep 9
Team Effort
Ep 8
High Spirits
Ep 7
Terminal Beauty
Ep 6
Winners and Losers
Ep 5
Times Change
Ep 4
Beyond Our Control
Ep 3
Kids... Who'd Have Them?
Ep 2
Consider Yourself One of t...
Ep 1
The Delicate Art of Saying No

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