Airline (2004)

Season 1 Episode 1

The Delicate Art of Saying No

0
Aired Monday 10:00 PM Jan 05, 2004 on A&E
9.3
out of 10
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9 votes

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Episode Summary

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The Delicate Art of Saying No
AIRED:
Storyline 1 The series follows the extraordinary stories of the staff and passengers of America's No. 1 Airline - Southwest Airlines. The season premiere opens with a diverse and astonishing range of stories - in Los Angeles, Supervisor Steve Ramirez has to handle an out of control drunken passenger - at 7 o'clock in the morning!

Storyline 2 Supervisor Suzie Boersma has the delicate task of telling a passenger he smells too bad to travel. She gives him deodorant and some clean clothes as well as a $12 voucher to go and get himself something to eat. After putting his carry-on bag in a plastic bag to keep the odors from seeping out, the passenger boards the next flight and takes the whole situation very well.

Storyline 3 In Chicago, stormy weather is causing massive delays and stormy passengers are pushing staff to their limits...and Supervisor Val Brown has the difficult task of trying to persuade a passenger that he's too big for one seat and that he'll have to buy two tickets.moreless

Who was the Episode MVP ?

Michael Carr

Michael Carr

Himself/Customer Service Supervisor (LAX)

Anita Herbert

Anita Herbert

Herself/Customer Service Supervisor (Midway)

Colleen Bragiel

Colleen Bragiel

Herself/Customer Service Manager (Midway)

Denise Brown-Bess

Denise Brown-Bess

Herself/Customer Service Supervisor (Midway)

Steve Ramirez

Steve Ramirez

Himself/Customer Service Supervisor (LAX)

Susie Boersma

Susie Boersma

Herself/Customer Service Supervisor (LAX)

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