Times Change

Season 1, Episode 5, Aired

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Storyline 1 It's a day of high emotion on Airline. After thirty years as a Southwest pilot Captain Steve Palmason takes off for the very last time. On board are his friends and family. Waiting to greet him, the Southwest President and Chairman Colleen Barratt and the legendary Herb Kelleher. It's also the end of an era for Chicago's Terminal F. After 20 years and 40 million passengers, it's time to say goodbye. Storyline 2 Supervisor Mike Carr takes Customer Service to another level when he faces the difficult task of cleaning an Alzheimer's patient who has had a small accident!moreless
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    Season 1 Episodes

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