Sylvia: No wonder the baby Jesus was born in Bethlehem and not Bethnal Green. The three Kings would have had no chance of following that star for flaming rain clouds.
Phyl: There was a time for us when Christmas meant snow white beaches, and Rudy wasn't a bloody reindeer. Bev: Yes, and he came more than once a year… came more than once a night actually.
Natalie: People hate you even more than they hated me. That's pretty impressive. Sylvia: Is that's what's going to happen to me? Natalie: It is if you let them. That's why you've got to stay on top. You've got to let them know who's boss. Grind the bastards down.
Donny: You heartless bitch. Sylvia: That's it. I've had enough of your insolence. You're suspended. Donny: Good! You can shove it up your fat arse!
Natalie: Don't worry, Sylv. I'm not here to hurt you. I'm actually here to give you a pat on the back. Sylvia: What are you talking about? Natalie: We've got a lot in common me and you. We're both a pair of evil cows. Sylvia: I'm nothing like you. Natalie: You reckon? You look like one evil bitch to me.
As a Christmas special, this episode is based on Dickens' 'Christmas Carol', with Sylvia playing the part of Scrooge. She is visited by one ghost, Natalie, in comparison to the three Scrooge encounters, but this experience changes her life as she is forced, like Scrooge, to recognise her cruel ways and alter her attitude towards the people around her and Christmas. Ultimately, it is Sylvia who brings happiness to the wing, after eight seasons of being Scrooge-like.
There is surprisingly no reference made to prisoner Darlene Cake, who, in the final episode of series 8, set herself alight and looked to be dangerously hurt.
This is the series' Final Episode.
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