Erica: (after getting out of the session) You can't expect people to be like you. You are not your patient. It just, it seems so obvious now.
Dr. Tom: It is. It is obvious. And notwithstanding that, it has been one of the toughest lessons for me to learn.
Erica: For you?
Dr. Tom: Mm-hm. We tend, Erica, all of us, to see the world through the prism of our own reflection. We assume, without even thinking, that people are just like us. You know - the way that I, in the past, have made that assumption with you.
Erica: Like my Zayde and my father.
Dr. Tom: Like you and Julianne - as a business partner, as a friend ... When the people that we care about let us down, when they disappoint us, we have trouble seeing that we're holding them to an impossible standard.
Erica: You are not your patient. But at the same time ...
Dr. Tom: ... you are your patient.
Erica: (concluding) The lessons, they're two sides of the same coin. It's about finding the balance.