It's the holidays and Big Mike and Emmett Milbarge have raised the prices at Buy More by 15%.Morgan is dressed as an elf in a skimpy outfit and Anna will not talk to him because he does not want to live together with her. Ellie and Awesome show up to do some last minute Christmas shopping with the "friends and family" discount. Suddenly a car crashes through the Buy More front doors. The fugitive gets out of the car and points a gun at Chuck.
The LAPD gather outside. Casey and Sarah talk to General Beckman who says that the fugitive, Ned is a regular guy who does not have a record. They have to save Chuck and let the police take care of the rest. Frank Mauser, the police negotiator calls the store to bargain with Ned who speaks via Chuck. They release one hostage. Emmet runs and says that his 86 year old mother is dying and that she needs him. He makes it out and proclaims all the great sales that Buy More is having in order to promote the company.
Sarah and Casey are able to get Chuck but he does not want to leave without his family and friends. Ned comes in and waves his gun around. He is surprised that there are two more people. Ned accidently shoots Casey, taking out one of his toes. Ellie tells him that he will be fine getting by with 9 toes, and then Jeff informs us that he gets by just fine with 8 toes!
Ned starts to start trusting Chuck. He does not have any demands so Chuck tells him that he should call his wife. Ned agrees and he also even agrees to let the hostages call their loved ones as well. Chuck calls Sarah and in private, he gives her a charm bracelet that belonged to his mother. Sarah tells him that she should give it to his real girlfriend, but he insists that she take it. Frank calls and asks to exchange him two hostages. Ned decides to release Casey since he is hurt and sarah since she is Chuck's girlfriend. He tries to protest, but he can't because it will give up everyone's cover. Frank enter and Chuck gets a flash on his watch. Frank is a Fulcrum agent.
Knowing the danger that everyone is in, Chuck tells Frank that he will do a handoff with Ned. He tells Ned that Frank is bad and that he should let everyone go. He also says that he knows people in the government that will make what he is doing today go away.
Chuck finds out that Chuck isn't even married. Sarah and Casey find out more about the situation at the Castle. Ned had called Frank and Frank tells Chuck that he knows that Casey and Sarah are CIA and that they are protecting someone, yet he does not know who. Fulcrum had planned that Ned cause a disturbance. Chuck ends up telling Ned too much and Frank tells Chuck that he'll send Ned to shoot his sister and the rest of his friends unless he cooperates. They demand that they tell him where Bryce Larkin and the Intersect are or else his sister is going to be shot. Chuck tells Frank that he is the Intersect.
Chuck is taken out of the Buy More in an ambulance to go to a Fulcrum Office and he is told that he will never see his family again. Chuck says bye to his sister and tells Awesome to bring down Ned. Awesome, Jeff, Larry, Big Mike and Morgan plan everything out. First, Larry tries to attack him, but Ned does a roundhouse kick on him. Morgan who is hiding, jumps out and sprays Ned with fake snow and Big Mike and Awesome jump him.
Sarah and Casey shoot at the tires of the ambulance. Chuck gets out and runs through a Christmas Tree Sale business. He bumps into Sarah who tells him to get out of there. Sarah and Frank come across each other and fight. After she beats him, she tells him that he he will go to a CIA facility to keep Chuck's identity a secret. Frank replies that Fulcrum will find out and that that will be the end of Chuck. Chuck watches this from afar not knowing what is going on. In order to protect Chuck, Sarah kills frank in cold blood. Chuck is taken aback by her act of murder.
Sarah goes to Buy More where the police arrest Ned. Sarah tells Chuck that Frank has been arrested. Larry gets taken away in a stretcher and gets a kiss from Anna as Morgan watches on. He thinks that Anna is cheating on him.