Club Reps

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ITV (ended 2004)

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  • Each year 5,000 young hopefuls apply for what they think is their dream job – a rep with youth tour operator Club 18-30. Around 100 make it. This new series goes to Gran Canaria and follows the everyday working life of the small team there.

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    The buzzing resort of Playa del Ingles, on the Canary Islands’ Gran Canaria, is the second largest resort in Europe after Benidorm. It’s a popular all-year round location for Scandinavian and German tourists, as well as British holidaymakers of all ages. During the sun-drenched days it’s the spectacular Playa del Ingles Beach and unique Maspalomas Dunes, full of pure white sand, which attract holidaymakers. At night the large purpose-built shopping complexes move from tax-free shopping havens to become a magnet for those looking for bars and clubs. It’s the Brits home from home - restaurants, markets, bargain designer clothes and lots of sunshine. Club 18-30’s Area Controller here is 27-year-old Ash Moore. This is his first year in charge of the team and understands how tough it is: “From 10am to 2am you’re with your guests. You’re on call 24 hours a day which takes a lot of effort and means you don’t get much sleep!” Clubreps can work round the clock, six days a week. The Clubrep is the focal point of any Club 18-30 holiday. A mix of local expert, social catalyst and peer group leader, each rep has to be competent to deal with everything from a lost passport, broken heart or even a death. There’s no such thing as an average Clubrep, they come from all walks of life and are recruited on confidence, enthusiasm, personality, stamina - and balls! This – the third series of Club Reps - has evolved from the previous two to take an in-depth look at just how tough life can be for resort staff and how hard they work to ensure every guest has the holiday of a lifetime. Helen Alexander, Head of Factual Programmes at SMG TV Productions, says: “The reps are the stars of this new series and it’s clear that making sure your guests have a great holiday can be very tough. This has to be the most challenging summer job going and this series’ reps show just what it takes to last a season – personality, boundless energy and a great sense of
    humour." The series follows the trials and tribulations, the highs and the lows, of the team’s summer season in Gran Canaria.