Rossi: I want to show you something. (removes charm bracelet from his pocket and shows it to Caulfield) I carry this wherever I go.
John Caulfield: What, your kids?
Rossi: Indianapolis. Christmas Eve. One of my first cases on the job. Three kids watched their parents get beaten to death. Every year I call to tell them I haven't forgotten, I'm still looking. Last year, not one of them bothered to return my call.
Reid: (about the unsub) He was killing animals - it's clear he was already having murderous impulses and finding this must have made him feel like it was okay, like it was almost his birthright.
EditHotchner: You okay?
JJ: If you stop caring, you're jaded. If you care too much, it'll ruin you.
Hotchner: Just know that you did everything you could. Sometimes we get it right with a little luck, and most of the times we don't. That's the job. It's never perfect. It's still better to care.
JJ: You really believe that?
Hotchner: I believe it's never perfect.
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