The investigative current affairs series goes undercover in a privately run NHS out-of-hours centre, where staff say recent changes aimed at hitting financial targets have adversely affected the service they provide to patients. Reporter Mark Austin introduces footage gathered by undercover reporter Alice McShane of doctors who are not fully trained, targets being manipulated, patients being asked to assess their own symptoms because the unit is too busy, chronic understaffing and medicine cabinets empty of vital drugs. Exactly how much risk could these shortfalls pose to patients?moreless
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