Despite some goofs that have been eloquently presented in the Trivia section, :) this was a terrific episode. We live in a culture that is very quick in rushing to judgment and here we see how dangerous this can be. Both Jules and Paul's mom saw what they wanted to see in young Paul, and each had only part of the story and of Paul's reality.
After Sgt. Parker asked Jules to be more empathetic with the mom and the team began to dig deeper, a much different story and profile emerged and, armed with a deeper understanding of the boy's truth, Greg was able to diffuse a very dangerous situation by listening and showing true empathy.
For me that is a really beautiful example of what we can all accomplish if we take a bit of time to get to know people and learn about their stories. After all, everyone has a story.