It's night and Melinda and Jim are sleeping when Melinda's cell phone starts ringing: it's Andrea calling. Melinda quickly answers. Andrea sounds confused and scared. Melinda reassures her and asks her where is she now. Andrea says she's at the store and she doesn't know how to get to Melinda's place. Melinda tells her to wait there till she arrives and that she has some really good news for her. Jim, awaken by the phone call, wonders how could she phone, to which Melinda answers she may have tapped to some energy field. Jim wants to go with Melinda but she tells him Andrea will speak to her alone. In a few minutes she drives to the store under the pouring rain. She enters the store and is about to turn on the lights when Andrea, appearing from the darkness, stops her from doing so because they hurt her eyes. Melinda is relieved to see her and tells her Jim has found her body and that she's in coma in the hospital now but the doctors are really working hard for her. Jim and she have been every day to the hospital to see her. Andrea tells her she's scared and that there are people in the darkness always watching her. Meanwhile Jim also comes to the store. He can't open the door so he calls for Melinda but she can't either. She's trapped inside and turning around she sees Romano, the Wide Brimmed Hat Man, next to Andrea. She screams at Andrea and…wakes up with a start. It was all a bad dream. Jim calms her down and brings her some water. To cheer her up he tells her about his funny dream but Melinda is too nervous to get back to sleep so she decides to go downstairs and read. Going down the stairs, she sees Andrea in the room. This time it's real and she begs Melinda to help her. Melinda feels a presence at her shoulders. Turning back she sees Romano on the stairs, whispering "She's mine!" at her.
The following day, Melinda, Jim, Mitch (Andrea's brother) and some of Andrea's closest friends are gathered around her coffin, in the cemetery. While the priest is reading a passage from the Bible, Melinda looks for her friend among the many ghosts roaming about, but can't see her anywhere. Jim tells her may be Andrea has crossed over but Melinda is quite sure she hasn't, not without letting her know first so she decides to check on her apartment later on. After the burial Mitch and Melinda walk side by side talking about Andrea and how they feel having lost her.
Sometime later, Melinda drives to Andrea's apartment and while crossing the road she's interviewed by a news reporter who asks her for a brief statement about how people in Grandview are grieving their beloved. After delivering a short comment to the camera, she enters Andrea's apartment and looks around hoping to find her friend in there. Instead she ends up looking at pictures of themselves, with watering eyes. She is about to leave the apartment when the wardrobe door slowly opens by itself. She enters the wardrobe and the door slams behind her leaving her in the dark. Melinda turns on the light and suddenly Romano appears behind her. They face each other and have an argument over Andrea. Melinda demands to know where Andrea is now and what is he doing to her. Romano tells her he's doing nothing to her friend, she's doing it all to herself. He says he was once alive, now he's a teacher trying to spread the word, just like Melinda. She in return wants to know what his aim is. Romano says he already has what he wants and sooner or later he's going to have her too. Saying so he bursts open the wardrobe door and vanishes in the air leaving Melinda quite scared.
At the end of the day, Melinda is at home, staring out of the window at the cold and rainy night. Jim's already asleep and she also decides to get in the bed but is distracted by some noise from the bathroom. She carefully walks to the bathroom. The air is filled with steam and water is running under the shower. Slowly scrolling the shower door, she's taken aback to find Andrea inside. Andrea has a ghostly appearance, her eyes are white and her skin has changed to a frosty blue color. Melinda wants to help her but Andrea tells her she can't help this time, that she could never understand and shrieking at top of her voice she disappears. At the same time, in Seattle, a young man in his 30's is preparing to dine while TV news is running on the background. He watches the piece on Grandview's disaster and is astound to see Melinda on screen.
The next morning, Melinda goes to Rockland University and attends Professor Rick Payne's lecture on Supernatural Phenomena. After the lesson, she approaches him and introduces herself. Payne, a jovial young man, doesn't seem to remember her from their previous conversation over the phone and tries to tease her and get rid of her but Melinda insists that she really needs to consult him. In his office, Payne goes on blabbing non-stop while skimming through pictures and books. Melinda wants to know more about dark spirits and light spirits. Payne tells her light spirits are the guardian of souls, they help the souls go into the light thus spreading love, happiness and so on. On the other hand dark spirits create and grow evil, they hate light spirits and according to an African myth, they become more powerful if they can take up the soul of a light spirit. She draws him a picture of Romano and asks him whether he has ever come across anything like that. Payne first mocks her drawing skills but then he starts his research on it and bids her goodbye.
Jim and Melinda are at the paramedic and fire brigade centre talking about Payne and whether or not to trust him. Jim asks Melinda if she's going to tell him her secret. She firmly denies, feeling guilty about Andrea's loss and about confiding her ability to her friend. Jim tries to comfort her but she eventually breaks out in tears saying she really misses her friend mentally recalling the day she told Andrea her secret and how Andrea never doubted her.
Walking out of the paramedic quarters, she looks up at Andrea's apartment and at her surprise she sees the lights turned on and her friend's shadow going up and down. She runs to the building. Before she can even rap on the door Mitch stops her. He whispers to her that there are voices inside but nobody is answering the door and when he tried the key the lock didn't open. When she knocks on the door the lights immediately turn off. Mitch can now open the door and they enter the apartment only to find themselves staring at the walls scribbled with red writings like "Dead…Romano…Melinda liar…Hate her…". Mitch and Melinda are utterly dumbfounded at this sight.
Moments later, they're walking across the square and Mitch is quite disturbed by what he's seen. He wonders whether he should call in the police but Melinda doesn't think they can really help. Mitch begs her to let him know if she knows anything because he can feel his sister is not at peace, that something is bothering her. He feels guilty about their past relationship. Melinda knows they had not talked to each other for 2 years but Mitch reveals her it was worse than that. He had to tell Andrea some very important things but now it was too late. Melinda thinks maybe that is why Andrea can't cross over.
Melinda goes to the store and calls Andrea. Soon she hears Andrea crying. Andrea is scared and frustrated because she doesn't want to be dead. She wants Melinda to somehow help her come back to life but reading from Melinda's eyes that that isn't possible, she again disappears saying she needs to go back to the beginning. Melinda can't figure out what is she meaning. As this is going on, the young man in Seattle is on his computer, searching for Melinda's address all over the Internet.
Melinda has closed her store and is heading off home when Payne calls her on the phone requesting her to come quickly to his office for some urgent matter and after he ends the call he looks amazed at his office walls all pasted with the pictures he was previously showing Melinda. Payne thinks Melinda is involved with one of his colleague who had decided to play a nasty trick on him though he must admit Melinda is genuinely struck by the ghastly sight. He then fills her in on the results of his researches. Romano was alive until 1939 when he committed suicide and had nearly 150 followers do the same thing after brainwashing them. Payne says Romano alone couldn't push people commit suicide or carry out self destructive actions - he needed cooperation on the other side.
In Seattle, the young man is now at a public library still searching for Melinda's address in Grandview finally accomplishing his pursuit. A friend of his meets with him and wonders why he is obsessed with that girl. He just replies saying they've got some unfinished business to deal with.
Back at home, Melinda and Jim discuss the new information Payne has come up with and suddenly it strikes Melinda that by "beginning" Andrea meant the place she had died and that's where she was now. She drives there in the middle of the night and truly she meets her friend. Andrea tells her that when she discovered she - and not Mitch - was dead, for an instant she hoped to trade places with her brother. She feels guilty and ashamed and even Romano told her she would be judged for this in the light and that is why she's afraid to move on. Melinda explains to her she needs to talk to Mitch because he also has something to tell her and she needs his forgiveness to go into the light but she abruptly disengages from Melinda saying she doesn't want to be forgiven.
Early in the morning Melinda stands in the square trying to find a way to get Mitch's help without giving up on her special ability. She finally goes to talk to him having to admit she can't keep her secret. Mitch is even more upset by this news but Melinda convinces him to trust her and help his sister be at peace with herself. They go to the store and Melinda tells him to talk about Andrea. He tells her how they became apart. It all started when their father was on his death bed. At the time Andrea was always moving from place to place, not keeping in touch and Mitch had the feeling their father was hanging on just for her to come home so he tried to find his sister but couldn't. Unfortunately their father died without having seen her one last time but before dying he told Mitch to tell Andrea he loved her and he knew she loved him too. At this point Andrea appears in the store and is surprised to hear these words from her brother. Mitch says he was somehow angry at her for not being there when their father died but someday he was going to tell her his message only he didn't expect it would be too late. Andrea then requests Melinda to tell Mitch about what she felt guilty for and asks Mitch to forgive her. Mitch says there's nothing to forgive her because she didn't do anything wrong and in his heart he also felt the same way, that his sister deserved to live more than him. In return he asks for her forgiveness. Andrea says they're even now. Suddenly they feel a chill from behind - they turn and see Romano approaching from across the square. Andrea seems worried but Melinda encourages her to be strong and not to let him in her mind. They see he has stopped in between and doesn't come forward anymore. Andrea can't understand why he doesn't come any closer so Melinda explains to her he cannot come in because there's too much love in there. Melinda reassures Andrea: Love is what she is going to find in the light not judgment. Melinda then begs of everyone to forget what happened over the past days and tells Andrea to remember all the good things of life, how everybody who knew her became a better person and how much she was loved in return. Melinda starts crying at this point, she tells her how much she's going to miss her and how Andrea taught her to live life fiercely. Andrea is by now all on tears. Finally she sees the light, says goodbye and moves into it. Romano is angry and before disappearing he promises revenge. Melinda and Mitch realize Andrea has crossed over and hug each other.
The young man from Seattle is standing on a queue to enter West Seattle Airport. When it's his turn he shows his ticket to the attendant who reads out aloud his destination – Grandview, Driscoll County – and asks for a photo ID. The man has forgotten it in his car so the attendant tells him he can go and get it. The young man distractedly crosses the road and within seconds he is run down by two cars. He dies on the spot but his ghost starts wandering about…





