When Rory is working the desk at the D.A.R. office, she's on a call with someone who's trying to become a member. After a minute of talking, she puts her on hold. First , she never pushes a button to, in fact, put her on hold. She just hangs up the phone. Second, she never picks the phone up again. Her grandmother comes in and she has a five minute conversation with her, then Paris calls and she has another three minute conversation with her. Meanwhile this poor woman (presumably) is still waiting for Rory to pick up the phone again.