I concur. This was probably the hardest elimination that Ramsey had to do, IMO. When he said that the team lost its spirit, they were not kidding. She was the one that infused real life into the kitchen.
The contestants need to realize this is not a regular reality show. Not only do they need to show they can cook, they need to show their customers that they have good customer service. Without customers, their restaraunt will flop.