After having been denied the chance to go to heaven and be with his wife, Jonathan becomes enraged and is turned into a mortal. He meets a young woman that offers him shelter and a chance to recover his lost faith and hope.
A veterans' support group becomes a lifeline for Commander Michaels who continues to deal with post-traumatic stress disorder. Meanwhile, she discovers that her son David came in to the emergency room due to an accident.
In the series opener, we meet Jonathan Smith, an angel that has been sent to help people on Earth. For his first assignment, he befriends residents at a retirement home. The administrator at Havencrest has a brother named Mark who is suspicious of Jonathan.
Mark is in a state somewhere between life and death when he's critically injured in a car accident. Jonathan takes Mark back to childhood so that Mark can have a second chance to tell his grandfather how much he loved him.
A teenage girl tells school reporters that a driver came on to her right before the bus got into an accident. She may not be telling the truth. Jonathan tries to teach the news writers the correct way to report a story.
On Christmas Eve, Jonathan shows three men what will happen in the future if the Earth continues to be ravaged by pollution. One of the men is an energy official; another is a farmer; and the third one is the President.
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