Maxine: Eleven years ago I kissed my husband good bye and left for work. Then I got a phone call and he was dead. Then four months ago I got another phone call saying that my son was in an accident and that he might not live throught the night.
The title of this episode is, Zero Tolerance." This is appropriate. It is another way of saying - I'm not taking any "S__t." Every character in this episode makes this call...from Amy to Gillian.