When the counselor shows up at the house to tell Lois, it is absolutely against the law. All persons are entitled to client/patient confidentiality when talking to a counselor. This is especially true of children in a school setting, which helps protect the children from possible abusive backlash for having sought a counselor in the first place. If a school counselor finds the case warranting enough, they can bring in Child Protective Services (CPS) to investigate. They are, under no circumstances, ever supposed to address the issues themselves without the express consent of the child.