Warner: I'll pay whatever ransom is necessary to get Terri back.
Frank: No, that would be giving in to them. These people are emotionally unstable. Had a case like this, similar. Kidnappers cut off the victim's ear and sent it to the family.
Ed: So you see, you've got to let us help you.
Frank: Not the whole ear, of course. Just a piece of it.
(Charlotte cries harder)
Ed: And when this whole thing blows over, we'll return Terri's ear if she's still alive.
(Charlotte cries even harder)
Frank: She's taking it hard.