Charles: (voice-over) Every patient has a story. Sometimes we can't see what they're trying to tell us. Sometimes we just don't want to. But the truth is always there, staring us in the face, daring us to disagree, begging us to understand and to do what needs to be done.
Charles: You know, I was married to the wrong woman...once. And then one day, I found myself engaged to the right woman.
Sandhya: How did you know that she was the right one?
Charles: Oh, because she-she got me, you know, warts and all. And every new thing I learned about her just made me love her more.
Charles: Dr. Reid's done this procedure hundreds of times before. She knows what she's doing.
Sandhya: Yeah. Heard that before.
Charles: Losing a patient or harming a patient is every surgeon's worst nightmare, but it happens, and you should know that your doctor feels guilty and awful.
Sandhya: Okay, what do you think happens after we die?
Charles: Uh, what happens when we die? Uhm... Nothing. We, uh, we die. We go in the ground. That's it. Game over. That's science, and I'm, uh, I'm a doctor. I can tell you exactly how the human body works.
Sandhya: I'm not talking about the body.
Charles: No, you're talking about the soul, electrical synapses in the brain, yada yada yada. Uh, more science.
Sandhya: So then how am I standing here and talking to you?
Charles: See, I haven't quite figured that part out yet.
Alex: (after her patient goes into a coma) I am so sorry.
Shahir: It isn't your fault, Alex. It's a rare reaction.
Alex: I know that, but she's about to get married, and she's too young for this. can't just stand by and wait.
Shahir: Sometimes all we can do is wait.
Alex: You tell that to her family.
Alex: I am bringing in a masseuse today to see Charlie.
Mel: Ooh, a masseuse.
Alex: Her name's Ashley.
Mel: Ooh, Ashley.
Alex: I know. Sounds like a blonde.
Mel: With a D-cup and braces.
Alex: Charlie wishes.
Charles: (voice-over) We take pains to be clear with our patients what we're going to do, what might go wrong... all to explain why we're touching them. We spend our days touching people.
"Bitter Beauty" by Jason Collett
Original International Air Dates:
United States: July 19, 2012 on NBC