Laura: Ross, I did not go to Art Center, Pasadena, but I have been through a great deal in my life, and for the last 8 years I have been a stay at home mom, so I am well-versed in how to deal with a petulant child. The fate of your furniture rests in my hands. You want it back? It's simple. Introduce me to JT, and get an intern to do your crap work.
Ross: (smugly) Meet JT. (Points to JT, who's sitting in the room.)