In this episode Sam and Dean meet a single mother who appears to have two daughters. They are moving out of the hotel their mother runs because she is selling it.
Tyler goes to put her dolls away and when she turns to look at her dolls house which is a replica of the hotel she notices that a male doll has it's neck twisted. Tyler hears a scream and goes to see what happened. Turns out a man broke his neck...
Sam and Dean investigate the hotel and find Hoodoo symbols and assume that the Grandmother is responsible but soon realise they are wrong.
After another couple of deaths they figure out who is really responsible and it is Maggie who is a ghost that Tyler can see. Tyler ends up in the pool because Maggie doesn't want her to leave and she makes it so that Tyler can't get out. Sam, Dean and her mother try to get in to the pool house to save her and finaly Sam does. While this is happening Maggie goes up to see the grandmother because she called her and she makes a deal with Maggie.