When a VIP guest is about to stay at the hotel, Blanche and Roland argue about who should check him in. This begins Blanche's power trip.
She demands to be consulted for the smallest things in "her" hotel, including ordering food. This offends their chef, Chuy.
Sophia decides to pass out flyers, to the opposition of both Blanche and Roland.
Rose, meanwhile, tryes her own advertising by getting the hotel a plug on a popular talk show. In return, The Golden Palace will house the guests of the show. However, their first show ends up being about convicted, but then released killer. (The "killer," in the end, they discover is actually a therapist.)
Blanche finally realizes that the girls, Roland, and Chuy all want the best for the hotel and that she shouldn't force her ways on the hotel. Blanche apologizes to Roland under the guidance of their guest "killer."