Toward the end of Season 2 and now in Season 3 we have seen this show put an increasing importance on developing these supporting characters, and sometimes it really pays off like it did tonight. Seeing the two applicants fighting in arbitration was great entertainment and then their bosses, Alicia and Louis, getting involved made it even better. Add in some good comedy from the arbitrator played by John Michael Higgins and you have a great storyline.
The "missing" Grace was well-played and well-acted by everyone involved too. This was definitely one of the strongest episodes of the season.