Conflict Resolution

Season 2, Episode 21, Aired
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Episode Summary

When Michael takes over conflict resolution duties from HR, chaos ensues at Dunder Mifflin.
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Fan Episode Reviews (12)

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  • Almost Pointless

    6.0
    "Fair"
    By pamhalpert, Dec 11, 2010 Report Abuse
    I was so let down with this episode. The only good thing about this episode was the realization that Jim tried to get Pam in trouble. The rest of the storyline was completely dull and depressing. There was almost no humor in this episode and I feel that it is a half hour of my life that I will never get back.

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    0 11

  • conflict resolution

    9.5
    "Superb"
    By Canogaparkcindy, Sep 29, 2010 Report Abuse
    Like someone else said on here, definitely a turning point for Jim. A really eventful episode of The Office tonight, and led us straight in to the season two finale. The whole office arguing is genius in my opinion. We've got the whole office against each other, just in time for the group picture.

    Michael going through all the conflicts was absolutely hysterical, the show does well with continuity based on many things on this episode. Then after all the hilarity ensues between Dwight and Jim, and whether or not Jim or Dwight will be leaving Scranton. Jim reveals that he made a complaint about Pam about her wedding, which he blamed on Angela.

    Jim admitting it right when they took the picture was another great scene, really captured how unhappy everyone was. Then the final scene was amazing, Jim actually going to New York to apply for another branch. Just an amazing ending which probably left Office fans at the edge of their seats. Great episode.moreless

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    0 0

  • Conflict Resolution in the Office...all I'm going to say...

    9.4
    "Superb"
    By tv-guy94, Jul 23, 2007 Report Abuse
    This episode is the best of the Second Season, hands down! I mean seriously, we learn many pranks that had happened to Dwight from the mischievous and relatable character Jim, we learn more character developement many storylines and sub-plots that had happened before the Pilot. Funniest episode in the second season, and those who don't agree should watch this episode again and again.

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    0 0

  • "With win-win-win, we all win. Me too."

    9.5
    "Superb"
    By sophistiquated, Apr 06, 2007 Report Abuse
    Michael does Toby's job in this episode and listens to people complain. He reads complaints aloud and a lot of hidden resentments come out.

    This episode was hilarious. There were many funny moments such as Dwight's "can you imagine if I was deranged?", Dwight's ID photo, Dwight's greivances against Jim, and the group photo at the end.

    There is lots of character development, and by the end, Jim's animosity toward's Pam wedding comes out into the open. Pretty much everything Angela says in this episode is funny too. I don't understand the Michael/Toby relationship, why does he hate him so much? Because he does his work? Because Toby takes away his credit card sometimes?

    HUGE improvement over last week's episode. This is probably one of my favorites - probably tied with "Christmas Party" and "Valentine's Day."moreless

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    0 1

  • Turning point for Jim.

    10
    "Perfect"
    By Cordelia27, Nov 02, 2006 Report Abuse
    I know that lots of people have called this episode the one that leads up to Casino Night, but it's a good episode in its own right, for a number of reasons. First of all, the Dwight/Jim conflict finally comes to a head, with Jim beginning to realize the foolishness (hilarious as it is) of spending so much of his energy tormenting Dwight. Why does Jim dislike Dwight so much? It seems to be because Dwight is happy with his life, and Jim isn't, and Jim despises the fact that anyone could be satisified working in a paper company for their entire life. We saw in the first season that Jim didn't want to admit that that Dunder-Mifflin would be his career, when he told the camera, "If I advance any higher, this becomes my career. And this is my career, I'm going to have to kill myself."

    Then there's Jim finally admitting to Pam that her upcoming marriage to Roy upsets him. Notice, too, how he only admits that he's the one who made the complaint when Pam is on the verge of un-inviting Angela to her wedding. He doesn't want to see someone wrongfully blamed for something they didn't do. Casino Night was the pinnacle of Season Two, but this episode was the beginning of the turning point for Jim. We saw him making preparations for life in Stamford if and when Pam broke his heart. Without tormenting Dwight and having fun with Pam, Dunder-Mifflin Scranton just wouldn't be bearable for Jim.moreless

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Trivia, Notes, Quotes and Allusions

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  • Trivia

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    • The closeup of Pam's security badge has her name misspelled on it ("Beesley" instead of "Beesly"), both in the printed space and the handwritten signature. Edit
    • Near the end of the episode, Dwight's ID badge seems to finally have been fixed. It is of normal size, and correctly reads Dwight K. Schrute, but you'll notice that nobody bothered to change the box reading "Security Threat" when they re-made the badge. Edit
    • Michael awkwardly refers to the photographer's camera as a "computer camera," needing to be corrected that it's called "digital," even though in "Christmas Party" he made a big deal of using his own digital camera. Edit

  • Notes

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    • The French episode title is "La Résolution des Conflits", an exact translation. The Italian title is "Lamentele", meaning "Complaint". The Spanish title is "Conflict Resolution". Edit
    • When Michael goes to get the HR files from Toby, we see a large black and white photo of Toby's daughter Sasha on his desk (who we met in "Take your daughter to work"). In an earlier show, "The Hot Girl," that photo was a brunette girl of the same age, but they've replaced the photo now that we've met a blonde Sasha. Edit

  • Quotes

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    • Jim: Dwight tried to kiss me. Michael: What? Jim: And I didn't tell anyone because I'm not really sure how I feel about it. Dwight: That is not true. Redact it. Redact it! Jim: Well, I'm not actually making a formal complaint. I just really think we should talk about it. Edit
    • Michael: Cage matches? Yeah, they work. How could they not work? If they didn't work, everybody would still be in the cage. Edit
    • Michael: Wow! I never thought Dwight would go postal. It's always the person you least expect, and I always thought Dwight would go postal. Edit

  • Allusions

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    • In the final shot, Toby puts the box full of Dwight's complaints into a pallet full of boxes and the camera pulls back showing a warehouse full of identical boxes. This scene stylistically mirrors the closing scene of Raiders of the Lost Ark where the Ark of Covenant is put into storage in a warehouse. Edit

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