Michael does Toby's job in this episode and listens to people complain. He reads complaints aloud and a lot of hidden resentments come out.
This episode was hilarious. There were many funny moments such as Dwight's "can you imagine if I was deranged?", Dwight's ID photo, Dwight's greivances against Jim, and the group photo at the end.
There is lots of character development, and by the end, Jim's animosity toward's Pam wedding comes out into the open. Pretty much everything Angela says in this episode is funny too. I don't understand the Michael/Toby relationship, why does he hate him so much? Because he does his work? Because Toby takes away his credit card sometimes?
HUGE improvement over last week's episode. This is probably one of my favorites - probably tied with "Christmas Party" and "Valentine's Day."