The Office

Season 5 Episode 7

Customer Survey

Aired Thursday 9:00 PM Nov 06, 2008 on NBC
out of 10
User Rating
280 votes

By Users

Episode Summary


The annual customer survey holds shocking news for Dwight and Jim, and Jim and Pam make the most of their Bluetooth-enabled phones. Angela and Andy make an unusual choice for a wedding location.

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  • Dwight and Jim

    After a episode that was done mostly out of the office it was nice to have one all done in the office. It was also nice to have more laughs not that the last one didn't. Hard as it may be to believe but, Michael grew up in this episode. After Holly and Michael decide to end things, he announces he is engaged. When he calls his mom about the announcement, (speaker phone, nice line by Andy) it quickly falls apart. I think he grows because he is able to do his job (as well as he can) without being a distraction. Remember when Carole broke up with him, he wanted Christmas canceled. and when his realtionship with Jan ended, he fell in love with a girl from a photo. He is able to do the annual customer reviews. Also remember when he did reviews with the whole staff earlier in the series he wanted to spend more time on a phone call that Jan left.

    Things are going along smoothly until he finds out that Jim and Dwight got bad reviews. It was a little surprising for Jim. This leads to Michael helping out Jim and Dwight. The scene with Dwight and Jim in the conference room with Michael observing and helping was one of the best Jim and Dwight scenes in the series. Dwight being a conspiracy theorist, thinks someone or something is screwing him and Jim. It was funny when Dwight told Jim to get in the car to only park in the lot with the music playing. It turns out Dwight is right when Kelly was the one who wrote the bad reviews from the customers. How Kelly did it was understandable for her. It was a nice scene with her and Michael when she was in his office. Great acting done by Jim when he found out that Pam may stay longer in New York. when that guy (who wasn't trying to get Pam for himself) told Pam she should stay longer in the city. The conservation between Jim and Pam was pretty entertaining. Another good scene when Dwight was going over the details for Angela's and Andy's wedding.

    All in all a very good episode that needed to be done after the last episode.moreless
  • 506

    A very well executed episode of The Office, lately it seems that this show has been starting to find it's way again after the past mediocre episodes. Maybe Holly leaving was a good thing. We got some really great interactions between Jim & Dwight, and it was just so great how it all came together from the cups to it being Kelly that messed up with Jim & Dwight's customer survey reports just because they didn't go to her party. Kelly definitely stole the show here. From her being the culprit to her claiming she was raped to get out of things.

    Meanwhile Alex, a friend of Pam's, tells her to stay in New York to be an artist. The whole blue tooth thing was hilarious. I wasn't that interested with the Andy/Dwight/Angela plot, like I said before, they are dragging that out for way too long. A bit of a cliffhanger though. Finally, a good episode in season 5.moreless
  • Dwight and Jim get bad reviews, Pam contemplates staying in NY

    If you didn't notice this episode was directed by one of the men responsible for the original Office Stephen Merchant. You could really feel his presence on the show as there were several awkward moments that the British version of the show was famous for.

    Unfortunately there were a lot of boring parts to make up for it. Dwight was fantastic in this episode and showed signs of Season 2 and 3 Dwight. As for the rest of the cast, no, to put it frankly. Kelly is just awful as is Angela, and they got way too much time here.

    The face on the mug gag was stolen right from The IT Crowd when Moss did it on that show. They're not at the level of How I Met Your Mother yet but recent Offices seem to be fond o stealing ideas from better shows.

    The five out of ten is very generous as there was a lot of rubbish in this installment, especially the Jim and Pam scenes. I think they might be confused by the 9:00 time slot but this isn't Grey's Anatomy yet they give us lame copies of that every week.moreless
  • While Kelly makes false remarks on Dwight's and Jim's customer surveys, Pam keeps in touch with her new bluetooth.

    This was one of the best episodes of season five for several reasons. First of all, it had many memorable quotes. For example, Dwight's shoe remark (you know which one I'm talking about) is very funny. Even though this season, with semi-decent episodes like 'Baby Shower', and 'Employee Transfer', 'Customer Survey' has probably been the best this season---and possibly of last season too. In had the awkward last scene, and the funny reasons. When Kelly changes the customer survey reports just because Dwight an Jim missed her America's Got Talent Finale Party, it shows a lot about the charachter. All in All, this episode was a perfect 10, because of the quotes, the developement, and the great quotes that make up the classic the office.moreless
  • This is the office that I KNOW

    Yes this was the office I know when I decided watching the series. Ratings were so good that it was placed in the top ten episodes of The Office. I loved it a lot especially with Jim and Dwight together and stuff. Dwight being the Dwight i know, Pam surprising us with That's What she said!! lol that was a total classic. I really hope pam is strong enough and not go by what that guy told her about staying in new york because it will only continue to prolong her relationship with Jim even more. But all in all it was a really good episode and i hope next week's will be even better.moreless

Trivia, Notes, Quotes and Allusions


  • TRIVIA (0)

  • QUOTES (6)

    • Jim: Pam! Sorry about that—lost you for a second. So as it turns out, I may not have done so hot on my customer reviews this year.
      Pam: Maybe it's 'cause you spent the whole year flirting with the receptionist.
      Jim: Little bit. Worth it.

    • Jim: How was your meeting with Michael?
      Dwight: None of your business.
      Jim: Was it your scores?
      Dwight: These can't be my scores, Jim. For your information... I'm being sabotaged.
      Jim: Of course.
      Dwight: And I'm going to find that person and punish him.
      Jim: Absolutely. Or, you could just be nice to your customers.
      Dwight: You're an idiot.
      Jim: There's the charm.

    • Jim: That was Dwight. He seems upset about something.
      Pam: (via phone) Describe him exactly. What color mustard is his shirt: yellow or dijon?
      Jim: It is... more of a spicy brown, actually.

    • Jim: (confessional) Those reports affect our bonuses... which is kind of great for me because.. you wouldn't know from looking at her but... Pam's a gold-digger.
      Pam: (via phone) Hey! New York ain't free! Get back to work.

    • Michael: Do I look like I am joking?
      Dwight: No. But that's sometimes part of it.
      Michael: If I were joking you would be laughing. Do you look like you are laughing?
      Dwight: Impossible to say, I can't see myself.

    • Kelly: Get out of my nook!
      Pam: (having heard through Jim's Bluetooth) That's what she said! That's what she said!

  • NOTES (4)


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