The Office

Season 3 Episode 21

Product Recall

Aired Thursday 9:00 PM Apr 26, 2007 on NBC
out of 10
User Rating
437 votes

By Users

Episode Summary

It's crisis time at Dunder Mifflin after a large quantity of paper is accidentally shipped out with an obscene watermark. Michael attempts to explain the situation to the media while Jim and Andy try to calm down the high school principal who has sent out prom invites on the affected stationary.moreless

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  • A crisis at the office

    A big problem happens at the office and this time Michael didn't cause it although he "helped" it. More on that later. This would be rated higher except for the part with Andy hooking up with the high school girl. Yes, Andy was just coming back from anger management so he was on a low and he didn't know. Maybe it's because of Dateline: To Catch a Predator or this kind of thing is not done very often, but Andy being with a high school girl was a little uncomfortable. However I don't view Andy being creepy and hope you don't either.

    Speaking of creeps, you find out early on that Creed was responsible for the incident in the office paper. What he did eventually cost someone their job. (not at the office) I think this may have a little mean, even crossing the line, but this was Creed. He explains why he does it and at least I respect him for it. It's not surprising that he did it considering the flashes of the things he did before. It was funny seeing Kelly help train the accounting department, Angela was the best in this situation. Michael tries to make this situation better by inviting a customer and someone from the press. The best part was Michael saying sorry and giving the customer a check for six months of free paper would make up for it. His apology video was just great. Check out his other apology videos. They are just as funny. Despite the situation with Andy and the girl, it was still funny and very good episode.moreless
  • 321

    A really amazing memorable episode of The Office this week, I laughed all the way through, not a dull moment. A great bounce back from last week's weak offering, but this episode was absolutely fantastic.

    All of the interactions between the characters were flawless form the cold opening to the very end, you will laugh all the way through, I guarantee it. From Kelly training Angela and Angela having to take aspirin before Kelly starts training her to Andy finding out his girlfriend is a high school student, this was a hilarious episode.

    The one who stole the show here wasn't Michael nor Jim, it was Creed. He was the funniest, him blaming the innocent person and then taking the money in the end, there's a lot of things we don't know about Creed, and I think it's better if he stays a question mark, that way he can make random comments like saying he was a homeless man.

    Jim dressing like Dwight and Dwight dressing like Jim was a classic scene that will be remembered by every Office fan. This is why Season 3 was the best season.moreless
  • Mrs. Allen: I'm calling the Better Business Bureau. Michael: Yeah? Well I'm calling the "Ungrateful Bee-otch Hotline"!

    That line made the whole show, not to metion the intro and outro. Although I have to say that Jim's impression was a whole lot better than Dwight's. Anyway, that's exactly how Dwight would immitate anyone. Question: Is this the best episode of the third season so far?

    It depends but I really really enjoyed this one. It may be a mix of things that made it unique. For example Angela raging or Oscar and Kevin's celebration. Maybe it's the argument between Mrs. Allen and Michael. Yeah, I bet it was that and the classic: Well I'm calling the "ungreatful b-otch hotline" DAMNmoreless

    Yea well FACT: the episode "product recall" is one of the best episodes so far.. i did feel really bad for andy even tho i normally hate him and find him to make my ears bleed when he talks but he was different in this episode.. thst was so funny how the lady at the press release was just like "no, but im telling u.. i will NOT accept ur apology." kreed taking the money in the end was funny but way too predictable.. i just realized that i dont think toby was in that episode once. . yea toby is hands down the best character.. so yea, FACT i will never stop watch michael scott and his silly telivision broadcasted antics..moreless
  • Bears. Beets. Battle Star Galactica.

    This is quite possibly my favorite episode ever. This episode's cold open was priceless. It was the single best prank played on Dwight. Jim's impersonation was spot on. The short sleeve shirt, $4 glasses, and passion for bears and bobble-heads. "Identity Theft Is Not A Joke Jim, Millions Of Families Suffer Every Year."

    This episode "Product Recall" revolves around the recall of 500 boxes of paper with an obscene watermark on them. Creed "screwed the pooch" with his quality assurance. It was nice change having an episode where Creed plays more a major role. Creed Bratton's portrayal of a character named after him is in one word: hysterical. Usually him lurking in the corner is enough to get a laugh out of me, but this episode really allowed him to shine. "The only difference between me and a homeless man is this job." Classic Creed collects money for the girl he got fired... and kept it for himself. I wouldn't want it any other way. "I feel terrible, she got fired because of Dwight." Creed's role in this episode was only slightly more than his regular one or two comments but in my eyes, he stole the show. (hence this review is practically a sum up of all the events involving him)

    The only way to top this episode off. Rain Wilson's impression of Jim. Absolutely gut busting. *mumble* little comment.

    Overall The Office to me is all about the underlying comedy. You might not always laugh out loud but the subtle jokes are what this show is all about. This show always delivers and this episode was no exception.moreless
Lisa Darr

Lisa Darr

Barbara Allen

Guest Star

Jim Jansen

Jim Jansen


Guest Star

Anthony Russell

Anthony Russell

Chad Ligh

Guest Star

Creed Bratton

Creed Bratton

Creed Bratton

Recurring Role

Rashida Jones

Rashida Jones

Karen Filippelli

Recurring Role

Trivia, Notes, Quotes and Allusions


  • TRIVIA (1)

    • When Creed tells Dwight that the floor manager at the paper mill had an "emergency dentist appointment," Dwight looks at the camera and smiles. This is referring to the season 3 episode "The Coup" when Dwight told Michael he had an emergency dentist appointment when he met with Jan.

  • QUOTES (14)

    • Michael: Here's the thing, when a company screws up, best thing to do is call a press conference. Alert the media, and then you control the story. Wait for the them to find out, and the story controls you. That's what happened to O.J.

    • Principal: The issue with the watermark is very serious.
      Jim: Absolutely.
      Principal: We teach our students that character counts.
      Jim: And you should.
      Andy: Ha! Ha ha. You don't teach it well enough. One of your students is a biiitch!
      Jim: having a real rough day.
      Andy: I want to take out an ad in your yearbook. Full page, two words-
      Jim: -GOOD LUCK!
      Andy: That's not what I had in mind.

    • (confessional)
      Creed: The only difference between me and a homeless man is this job. I will do whatever it takes to survive. Like I did, ...when I was a homeless man.

    • Creed: (confessional) Every week I'm supposed to take four hours and do a quality spot-check at the paper mill. And, of course, the one year I blow it off, this happens.

    • (Using Andy's phrase to the camera)
      Jim: Lord, beer me strength.

    • Dwight: I grew up on a farm. I have seen animals having sex in every position imaginable: goat on chicken; chicken on goat; couple of chickens doing a goat, couple of pigs watching. Whoever drew this got it exactly right.

    • Andy: Beer me!
      Jim: What's that?
      Andy: Hand me that water. I always say "beer me". It gets a laugh, like, a quarter of the time.

    • (On being told Andy is going with him to a client)
      Jim: Yeah, I'm definitely gonna go alone—
      Michael: NO! No, I need two men on this! That's what she said. No time! But she did— NO TIME!

    • (on assigning the accountants to Customer Service for the day)
      Michael: Don't worry, Kelly will be training you first.
      Angela: (incredulously) Kelly's training us?
      (camera pans to Kelly, beaming)
      [Talking head: Kelly, clapping to Hollaback Girl]
      Kelly: This day is bananas! B-A-N-A-N-A-S! This day is bananas! B-A-N-A--
      [Talking head: Angela taking headache medicine]
      Angela: I don't have a headache. I'm just preparing.

    • Kelly: Look, I know the reason that you guys became accountants is 'cause you're not good at interacting with people. But guess what? From now on, you guys are no longer losers. So give yourselves a round of applause! (Kelly claps, and Kevin joins in)
      Oscar: I wonder how many phone calls you're missing while you're teaching us to answer calls.
      Kelly: I know, right? Probably a lot.
      Angela: Can you just tell us what we need to do so we can go?
      Kelly: Okay, Angela! I love your enthusiasm! All you need to know how to do is pick up the phone and say, "Customer Service, this is Kelly." (Kelly covers the receiver of her pretend phone) Only don't say you're Kelly; say your own name. Or if you're bored, you can just make up a name. Like one time, I said I was Bridget Jones, and I (does English accent) talked like this for the whole conversation.
      Kevin: Ooh! Can I be Australian, mate?
      Kelly: Absolutely!
      Kevin: 'allo, mate.
      Kelly: I like ice cream. I need a boyfriend.
      Kevin: I like ice cream, too... mate. Alligators. Dingo-babies.

    • Michael: We have a lot of angry customers out there. This puts us at Threat Level: Midnight.

    • (Jim enters the office dressed as Dwight)
      Jim: It's kind of blurry. (puts on the same glasses as Dwight's) That's better. Question: what kind of bear is best?
      Dwight: That's a ridiculous question.
      Jim: False! Black bear.
      Dwight: Now that's debatable. There are basically two schools of thought—
      Jim: Fact: bears eat beets. Bears. Beets. Battlestar Galactica.
      Dwight: Bears do not—what is going on? What are you doing?

    • (Confessional, dressed as Dwight)
      Jim: Last week, I was in a drug store and I saw these glasses. Four dollars. And it only cost me seven dollars to recreate the rest of the ensemble. That's a grand total of... (Does the math on his calculator watch) eleven dollars.

    • Mrs. Allen: I'm calling the Better Business Bureau.
      Michael: Yeah? Well I'm calling the "Ungrateful Bee-otch Hotline"!

  • NOTES (2)

    • The French episode title is "Les excuses", meaning "Excuses". The Spanish title is "La retirada del producto", an exact translation.

    • Music: Gwen Stefani's "Hollaback Girl" sung by Kelly; Dobie Gray's "Drift Away" sung by Andy; The Tokens' "The Lion Sleeps Tonight" sung by Jim and Andy


    • Dwight mentions "entering the No Spin Zone," referring to what Bill O'Reilly alludes to often on his Fox News Channel program, The O'Reilly Factor. The No Spin Zone is his claim to report factual news, although he often has a conservative slant on the stories.