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Julie declines the offer of leading the Widnes branch of Valco in expectation of things progressing with Gavin, after he invites her eound for Christmas dinner. At the store, Lisa demonstrates her customer-service prowess while Colin and Leighton declare war on a group of carol-singing scouts.
Although customers are becoming an endangered species in Valco Warrington and the judges for the Supermarket Awards are about to turn up, Richard has a plan - to dress the staff up as shoppers. Meanwhile, Anna tells Julie some good news and Katie receives an unexpected application to be a cashier.moreless
Gavin has now lost all his self-confidence after recent events and a altercation with a shoplifter could be the final straw. Meanwhile, Julie is concerned about the fall in sales since the 'Valco Better' refit.
Although Gavin has returned to work determined to change his attitude towards modernisation, Richard has decided he will only now deal with Julie. Meanwhile, it's time for Colin's and Lisa's stag and hen dos.
Rumours circulate Valco Warrington when Gavin fails to turn up for work following his argument with Richard and Julie becomes temporary Manager. Meanwhile, Katie discovers a "50 Shades of Valco" manuscript and Anna helps Neville with his daughter.
It's the day of the big Valco Better reopening at Warrington, but Gavin still isn't a fan and changes a few things back whilst the Head Office bigwigs are at lunch. In order to make a big splash, Richard has booked model Kelly Brook as a celebrity shopper, who gets on very well with Neville. Meanwhile, Colin and Lisa ask Leighton to be their wedding planner and things between Julie and Anna remain awkward.moreless
Leighton finds his perfect match on the night shift and Julie misunderstands a conversation between Anna and Richard France. Meanwhile, Sue and Margaret hit the booze to cheer Linda up and Neville receives a visit from his daughter.
Richard decides that a hoodie and lack of a door are the key to making Gavin more approachable. Meanwhile, Anna attempts to find a man for Julie.
Gavin's patience with the Richard finally runs out when he invites the staff to attend a performance improvement workshop and then authorises the construction of a 'breakout zone'. Meanwhile, Colin sets Leighton the task of finding the perfect present for Lisa when he forgets her birthday and Julie teams up with Anna to control the builders.moreless
Leighton is invited to Valco Head Office by Richard France, while Katie and Margaret urge Andy to make a decision about Sarah.
It's Anna's first day in her new job and Andy goes too far when describing his date the previous night. Meanwhile, Richard France works with Leighton to create a "fast lane" aisle. just for essential items.
Richard France's latest initiative is a "suggestion fort"', to discover what Valco's customers want. Meanwhile, Gavin's girlfriend, Anna, applies for a job, causing Julie distress and Andy gets an unexpected visitor.
Whilst brainstorming for the new 'Valco Better' Warrington, Gavin butts heads with Richard and Andy volunteers to slaughter a pig. Meanwhile, an unenthusiastic Julie meets Gavin's girlfriend, Anna and Emma's dad pays Kieren a visit.
The Warrington branch receives a surprise visit from Valco's new strategy chief, Richard France. Meanwhile Neville tries to charm some customers and Andy enjoys his new position of 'head butcher'.