Undercover Boss

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Sunday 8:00 PM on CBS
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Show Summary

  • Returning Series

In this hidden-camera show an executive goes undercover in his or her own company to get a raw look at how people really work. The series will premiere on CBS after Super Bowl XLIV.
7.2
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Episode Guide

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S 3 :  Ep 3 Aired 1/29/12
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S 3 :  Ep 2 Aired 1/22/12
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S 3 :  Ep 1 Aired 1/15/12
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S 2 :  Ep 22 Aired 5/1/11
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S 2 :  Ep 21 Aired 4/17/11
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Fan Reviews (7)

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  • Wow...it's about time the CEO's of the world find out what it's like on the front lines of their companies!!

    10
    "Perfect"
    By AlanPsurny, Jan 16, 2012 Report Abuse
    I've watched several episodes now and I'm so happy to see the CEO's of major companies learning what it's like as an everyday employee of their company. It's tough for us hourly employees to put our best foot forward everyday for companies that implement terms like cutbacks and down-sizing on regular basis. We are expected to take on more responsibilities and tasks all the time without being rewarded for it. Sometime we feel that the CEO's don't care about us and treat us as expendable commodities. For an example: I have been a waiter/bartender in the hospitality industry in Florida for 15 years now and have only gotten a raise when the state raises the minimum hourly rate, which isn't as often as the standard of living gets raised. Also, forget medical benefits. I have yet to work for a restaurant that cares enough about the welfare of its employees to offer any health benefits. We in the hospitality industry here in Florida make up 80% of Florida's job market and yet, I haven't been able to afford to see a doctor or dentist in over a decade. Things definitely need to change and this show is at the least starting to open the eyes of the CEO millionaires.moreless

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    0 0

  • A boss goes undercover to discover what his employees do and what they think. In the process he discovers much about himself and his management policies...and it all ends well.

    9.5
    "Superb"
    By granellie, Dec 06, 2010 Report Abuse
    This show is now on my "must see" list for its insightful story telling regarding workers and management. In this first show, Larry O'Donnell, the C.O.O. of Waste Management, spent seven days under cover at different sites around the country and worked with front-line workers at each of them. The workers were told they were filming segments for a "new employee" video and had no idea they were actually training their boss of all bosses!

    Mr. O'Donnell learned how to separate cardboard from the never-ending paper waste stream on a conveyer belt, pick up and bag paper on a windy hillside, weigh in trucks, keep office and personnel records, clean porta-potties, and dump trash into a garbage truck. Hard work, for all.

    But O'Donnell's work didn't stop there. He went on to examine, and vow to change, those management policies that impacted negatively on his employees. It was fascinating to see how the reality of his policies affected him, and inspiring to see the changes he made.

    Towards the end of the show, each featured employee met privately with Mr. O'Donnell at Waste Mangement Corporate Headquarters. There they learned his true identity and how much he appreciated learning from/with them. His appreciation extended to prmotions and some management policy changes.

    I was particularly pleased to see that at the end of the show a synopsis was run regarding what each employee was currently doing.

    Bottom line, the show gives me hope that we can have a working relationship between people, whether they be in labor or management, as long as there is respect on both sides. And to this reviewer, this show takes a giant step in that direction.

    Hats off to CBS for another winner!moreless

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    2 3

  • Every Boss should become an Undercover Boss!

    8.0
    "Great"
    By BoobTubeMania, Dec 06, 2010 Report Abuse
    Although I've had a few reservations about this show, as far as the set up, and follow through, I do enjoy watching.

    Why I like this show:

    1. It is fun to get a brief behind the scenes look at companies / businesses most of us probably take for granted.

    2. Seeing a bigwig, go through the paces of a "regular" day to day job can be quite entertaining.

    3. It is nice, hearing a boss express appreciation for his/her employees and seeing average people rewarded in some (usually meaningful) way for the work that they do, everyday.

    What I hope is that the companies that participate, truly work towards bettering the work conditions of their employees, and follow through on the promises they make.moreless

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    1 0

  • Great show which is real heart warming TV. Watching this show makes me glad to be a DIRECTV subscriber

    9.5
    "Superb"
    By karthics4, Oct 11, 2010 Report Abuse
    This episode shows what is required for setting up DIRECTV. Having lived in UK I had SKY satellite tv and they have a similar system except they also use call centers in India. Directv is a great company and has some great packages. Nice to see a call center in America. The episode also highlighted how important television is to people. Great show showing what happens behind the scenes.

    Excellent family entertainment-see "real life" workers training a new employee who turns out to be the CEO of the company and makes changes to all the lives he touched from the information they gathered while be uncover.moreless

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    0 0

  • This has become one of my new favorite shows. I don't have a lot of time to watch tv so I have to limit it to 3-4 shows.

    10
    "Perfect"
    By lmforde, Mar 03, 2010 Report Abuse
    This one is a must watch for me. What an awesome concept...I have often thought that companies would be more effective and productive if they understood the struggles and obstacles that the employees have to endure to get their job done successfully.I am so impressed with these CEOs who have taken their time and effort to invest in their employees and ultimately the future of their company. Kudos to these daring men who value their companies and their employees.

    They should consider sending other execs to other stores in order to get a better perspective to truly ascertain their company's status. Every segment of the market has different obstacles and challenges and they need to understand it first hand so that they can make a bigger impact.moreless

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