Undercover Boss

Season 2 Episode 18

MGM Grand

Aired Friday 8:00 PM Mar 20, 2011 on CBS
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Episode Summary


The MGM Grand in Las Vegas is the second-largest hotel in the world. In this episode of the work life reality series, President Scott Sibella encounters the unruly gamblers who are unsatisfied with his skills. He also faces the reality of providing topnotch customer service when the hotel's slow computer system creates problems.


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