Undercover Boss

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Friday 8:00 PM on CBS Premiered Feb 07, 2010 In Season

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Undercover Boss Fan Reviews (43)

7.1
out of 10
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260 votes
  • Reality TV That Leaves You Feeling Good & Hopeful!

    10
    So many reality shows are just fluff, anger & silliness. This show was not at all what I was expecting,

    Just another reality show. This show teaches so many things, among them humbleness, thankfulness,

    tears of joy & hope for the future! It is such a good show, that each episode leaves me thinking, that episode was my favorite, until you watch the next episode, Then I'm saying,Maybe that's my favorite? I've come to the conclusion that the whole show is, My Favorite. Watch a couple episodes & I'm thinking it will be your favorite too!
  • Gee, what matters now? How about health care companies, like the monster Dialysis company, FMC?

    10
    Nomination for Ron Kuerbitz, Chief Executive Officer Fresenius Medical Care North America (FMCNA)



    Look at and consider a show in Shelby Township, Michigan...





    Terrible cooperate office/upper management

    Clinical Manager/Director of Nursing (Former Employee), manyland June 6, 2013

    Cons: nurses, and managers are not getting their breaks. unsafe working conditions.

    This is the leading Dialysis company. As we all know with bundle and condition of coverage, many policies had changed to correlate the condition of coverage. Upper management and cooperate office they fail to understand that patient population life expectancy has changed too. That have been said, it means our nurses on the clinical area, are seeing patients who are older, sicker and have multiple co-morbid conditions than ever before. People who are in upper management when held low position long time ago, this were very different. Patient education was not reinforced as it is today, no epogen was given, no foot checks, patients assessment pre and post were different, kt/v, hgb , Bicarb, missed tx,pt's death,ect . Nurses did not use there stethoscope to evaluate patients. Many changes have take place, and many rules have been reinforced since the condition of coverage. State need to look into a nurse patient ratio for dialysis nurses. With today economy MBA's are using nurses and technician to work on unsafe conditions, and expect the best results. Less work was done for the safe amount of time, where now their are so many tasks involved with less time and more stress. The company does not care about how the work is done. As far as it is done... TAP... I understand productivity is the major part of today economy, however nurses can not do what they are asked to do on the time they taking care of very sick patients. TAP for state who have the ratio of 5:1, 4:1, and 3:1 is the same... how crazy is that. Cooperate office is aware of this, and the answer is," you guys who are doing 3:1 ratio, you have set up for a failure before you turn the light on in am to start up your this is one of TAP people in cooperate office lectures. Something has to give, which is patient care... which the company pretend to care about. It will be nice for cooperate to listen to the employee's who are working on the front line, or make a visit to different clinics to see how the work is safely done. Try to have undercover boss to see how clinical area unsafely run, or how managers, SW, RD, Technicians, are running with their heads cut off... Clinical documentation is poor/missed, or omitted because of rushing to complete the task and get out of the clock. What is happen Every week there is a new task to be completed... Web they fail to understand is patient care is in jeopardy... Company making enough profits to make changes to create safe working conditions. less

    Was this review helpful? Yes (23) No (3)

    Tanika June 13, 2013

    This is Wordy the read! Glad to see a CM comment that truly understands what RNs do on the front lines in the facility!! Can't believe any CM with morals would want to stay with this company. I could never be a CM with this work people like dogs and don't care about their Unto Others! Keep this in mind as you are reading this to set the tone: Our unit has 90ish some patients total with no charge RN, high acuity of lot of w/c patients w/lots of co-morbids. 24 stations (first large unit=poor, rushed care), two full shifts, M-Sat clinic, starting time 6 am to 3:30 to 4 pm. Sometimes if we are "down in patients" our CM makes us decide which RN goes home of the outstanding work there is to do. There is always work left for the next day, so the RN starting out the next day is already behind the 8-ball because she not only has to finish up the work from the previous day but try to address the issues on her shift also. Two RNs work daily on the floor. We do a third check on all the patients . goals, Rx, bath, pass meds, pass protein supplements because they won't let the PCTs administer them, address acute problems with pts (and this may be quick or time-consuming), then sit down at ecube to check orders, lab alerts, update med checks and this is done monthly (in which our Medical Director always complains aren't done, but we can only be as good as the pts compliance with this in bringing their meds Also, we have quite a few nursing home pts and it takes time to review their MARs and make changes to ecube. We monitor PT/INRs, Dilantin/Dig levels, Vanco troughs, Gent troughs, and any other levels they want monitored (we do the PT/INRS, Dig/Dilantin levels as a courtesy! The cardiologist/neurologist will do it but we just do it because we're nice!..... isn't that we don't have ENOUGH TO DO!) ( I really think the Medical Director doesn't get the drift of all we do Then there are about 17 CIAs to work on for the month (with 3 RNs because one RN quit) in addition to a copious amount of foot checks because this is a large unit and 90% are diabetic. This is only "some" of the paperwork that we have to do! Also, 5-6 chart audits per month. We also do monthly medical justifications paperwork, access flow monitoring paperwork with appts scheduled at our access center for acute problems with access or poor access flow outcomes, in addition to completing the referral paperwork for that and faxing it. New patient education which we are to sign off saying we discussed cath care, infection control, emergency take-off, diet, etc with the patient which gets done haphazard because we don't have time. We also do scheduling for CTs having to do pre-authorizations at times with those. With no charge RN, we have to check on hospital discharges daily and obtain new orders from physicians or when the patient comes back they can't be put on the machine, sign consents with new admits and get them settled in. Schedule pts for blood transfusions at the local hospital (we have a few that are chronic Plus, get antibiotics hung at the correct time on the patients during their course of treatment during all the chaos and interruptions. We also pass Midodrine if it is ordered on patients mid-treatment, so we have to remember that also. Also, if a PCT yells at you which happens a lot if you don't have experienced staff, we have to be at their whim. They also yell out at you during changeover to "call the taxi, call the nursing home", etc. for the pt to be picked up. (They are stressed out too!) We have to correct problems with validation from the day before which sometimes aren't an "easy fix" and take some thought. At the end of the day we have to reschedule pt labs that weren't obtained from the PCTs for some reason, peel off stickers from the tubes and re-label them, that is, if our Zebra printer is working. And in a large unit, around MB time, there can be at least a dozen pres/post BUNs to reschedule/re-label and this is an ongoing thing until near the end of the month. We are constantly rescheduling labs/re-labeling tubes for no shows or missed d/t hospitalizations. Also, keep logs updated daily . water, temp logs, infection blood culture logs, rounding tool, hospitalization log, missed treatment log, extra treatment log, med expiration log-monthly, In addition, assist the PCTs on the floor during changeover by setting up machines, washing chairs, taking the pts to the BR, weighing assist patient d/t prolonged bleeding. All this and getting "nurse phone calls" ranging anywhere from "what time does my mom get off!" to "I am not coming in for dialysis today" to "I am from another local clinic and having problems what should I do?" to "I have an order to use an access, should I fax it or send it with the patient?" to "Could you fax HD orders with Hep B profile results to the hospital?" to I" want to discuss my mom's meds" to personal phone calls for the staff. We also do transplant referrals now because our social worker no longer does them. We also do potassium bath adjustments on every patient once monthly labs have been resulted as our medical director has established an algorithm for this and we also adjust biweekly per algorithm. Potassium bath adjustments are VERY, VERY time-consuming in itself on this many patients. It is VERY..... VERY difficult to get all of the paperwork done with everything that is required of the RN. All of this paperwork is very time consuming and with no charge RN what ends up happening is: First and foremost..... 1. The pts don't get the care they deserve! 2 .The quality of the paperwork and documentation is very poor because it is rushed, then our manager is critiquing it and asking why this, this and this wasn't done! 3. Poor morale, negativity, backbiting and high turnover because when the nurses sit down to actually do paperwork they must not "be busy" so they can take a patient to the BR that just happens to have to go. 4. Errors with orders, bath changes, antibiotic/trough order entrys, etc. because we get sooo many interruptions on the floor when we are trying to concentrate that it's not funny! I have to physically clock out and leave the building if I want an uninterrupted break, otherwise I get called to the floor all the time and never get an interrupted lunch! When is this company gonna wake up! Can't have a charge RN until we have at least 100 patients and maintain that amt for a while But instead of management understanding these things, they just push,,,,,push,,,,,,push...... and "it better be done and done with quality so you can get out the door!" Well, it will be done NOT with quality! We definitely need to do Undercover Boss! I would love to just keep pushing work at the ! ... and on and on it goes...
  • Never thought this show would touch me so much!!!!!!!!!!!!

    10
    I watch this show every week, from the first time it has come on. I look at this show and it makes me cry every time at the endings to think their are such wonderful companies and businesses out that that really care and feel for their employees'. I being a very ill person, have lost my job a month ago due to my illness due to missing too many days, I am now paying 600.00 a month for COBRA just so I have it because I am in possible need of another surgery and my prescriptions on my own would cost me close to 1500.00 or more a month. It is hard with one income, but I am fighting to do what I must do to find another job hopefully one I can do out of my home on days when I am feeling sicker I can stay home and work there. Of course I have had no luck thus far. This show has really made an impression on me that their are people out there who owns businesses who really care for their employees. HOORAY for them. Dedication is a great payoff for someone who cares. Again, I LOVE THE SHOW>>>>
  • Retro Fitness

    10
    Retro Fitness is one of the best episodes that I have ever seen. It rivals with American Idol & The Apprentice, because it rewards the winners and reprimands or fires the big losers. It was more realistic, because it showed that not all employees are to blame for bad morality in a company, and that management is not untouchable when they do not do their job right. I hope you will continue down this same path in the near future !
  • sarasotafl, PUBLIX's market

    10
    Realy love your show and Kudos to the producer. Really would like to see Publix under the thumb, since the owner Mr. Jenkins has passed Soooo many changes, and NOT all for the best. Would like to see you all get one of the childen that owen the Bussiness to go under cover and see how Publix has changed. am sure they really are not aware of how the workers are treated now days. And NO i d not work for Publix. But People that are devoted to all the changes and never miss a day, still are treated lke dirt with not even a nickel raise in two years. Thank you for listing and so hope you ask the faimly that now owens Publix's to go under covrer in the busy stores here in sarasota. We are 50 mile from lakeland corporate office. Keep up the awsome work you all are dose give hope to us less forunate.
  • Fab Undercover Boss Reiew @ Huffington Post

    10
    Excellent Analysis @ Huffington Post.

    We can't use links in these comments, so you'll have to go to the TV section of Huff Post, or search "Maddy Lederman" at Huff site.

  • Challenge for the makers of Undercover Boss

    10
    I have a challenge for the creators and honchos of Undercover Boss. They should get someone from the upper echelons of Family Dollar to do the show. Family Dollar was taken over by the son when his father retired. Now the stores are in turmoil because the son has a hobby of trying to make more money off the backs of the employees. The employees are having their hours slashed during the busiest part of the year. Holiday pay was sporadic, some stores received it while others didn't. They say don't stack the product too high, but there is no room to stack it at a safe height. It seems the new bosses have NO clue what they are doing. If Undercover boss get Family Dollar to do the show, i will eat my hat. If they come to eastern Ct. to do the show, I will eat a Family Dollar hat, with no salt nor pepper. but I know I'm safe due to the fact the bigiwgs at Family Dollar are chicken#*&@ and don't give a rats butt about the company.
  • For Tilted Kilt

    10
    I watch this show last night for the 1st time ever. I watched the Tilted Kilt episode. My friend said he always watches this show so as we chatted I too watched. For the owner of this establishment I must say you appear to me a very kind and caring man . I watched the show and fell in love with James and the other lady whose Dad is ill and she has an autistic child and another child. Mr. Owner of Tilted Kilt I for one am so pleased to have taken the time to watch this episode. I can not tell you what my heart feels because well the simplest way to explain is to have you climb in my heart and just feel yet I think you already do know. You know the young employee with the jokes ... you handle that in such a manner that LOOK this young lady went an got her EDUCATION completed from YOUR example and your words of encouragement... I am so honored to have seen this all of it Mr. Tilted Kilt ( sorry I 4got ur name) Thank you for helping them all I cried when I saw what happened with the way you were moved to help n encourage these people. Long live James -his triplets -wife n 10 year old son I believe he was . OHH Mr. KIlt can I do something for you? I mean something on a smaller scale ? I mean like lunch here in Colorado should you come here with your wife and or children or just you yet no funny bussiness - I must have your word on that or no lunch deals.ok?
  • Philly Pretzel Factory

    10
    I recorded the episode about the Philly Pretzel Factory. I think that CEO was the MOST generous Boss out of all of them that I have seen. He truly changed the people's lives.

    What a wonderful company and person!
  • Great show

    10
    Great show, each one has a message we bosses need to hear. We get caught up in the day to day issues running our companies, but we overlook the folks who back us up. No matter how much we make, the reason we do what we do. Caught up trying to fend off the economy is a big job, in my company I took no pay for 2 years as we when through tough times. This show has touched me in many ways, for that all I can say is thank you!
  • wonderful show ceo undercover

    10
    i just luv to watch undercover boss it is amazing that ceo's most of the time do not know what there employees are going through. but it makes me cry to see how they reward the employees after the undercover boss is over wow. wish undercover would visit mcdonalds in fajardo puerto rico so they could discover how some employees are treated just because they are young and sometimes the manager does not like them.

  • Wow...it's about time the CEO's of the world find out what it's like on the front lines of their companies!!

    10
    I've watched several episodes now and I'm so happy to see the CEO's of major companies learning what it's like as an everyday employee of their company. It's tough for us hourly employees to put our best foot forward everyday for companies that implement terms like cutbacks and down-sizing on regular basis. We are expected to take on more responsibilities and tasks all the time without being rewarded for it. Sometime we feel that the CEO's don't care about us and treat us as expendable commodities. For an example: I have been a waiter/bartender in the hospitality industry in Florida for 15 years now and have only gotten a raise when the state raises the minimum hourly rate, which isn't as often as the standard of living gets raised. Also, forget medical benefits. I have yet to work for a restaurant that cares enough about the welfare of its employees to offer any health benefits. We in the hospitality industry here in Florida make up 80% of Florida's job market and yet, I haven't been able to afford to see a doctor or dentist in over a decade. Things definitely need to change and this show is at the least starting to open the eyes of the CEO millionaires.
  • This has become one of my new favorite shows. I don't have a lot of time to watch tv so I have to limit it to 3-4 shows.

    10
    This one is a must watch for me. What an awesome concept...I have often thought that companies would be more effective and productive if they understood the struggles and obstacles that the employees have to endure to get their job done successfully.I am so impressed with these CEOs who have taken their time and effort to invest in their employees and ultimately the future of their company. Kudos to these daring men who value their companies and their employees.

    They should consider sending other execs to other stores in order to get a better perspective to truly ascertain their company's status. Every segment of the market has different obstacles and challenges and they need to understand it first hand so that they can make a bigger impact.
  • Cinnabon Inc.

    9.5
    I loved the episode. I just want Miguel to know that he has been told the biggest lie of all time, that all men have been told generation after generation. A REAL MAN DOES CRY, MIGUEL. We women love to see a man with emotions. It's okay that you cried, it showed me a real man. Get that BIG LIE out of your head.
  • A boss goes undercover to discover what his employees do and what they think. In the process he discovers much about himself and his management policies...and it all ends well.

    9.5
    This show is now on my "must see" list for its insightful story telling regarding workers and management. In this first show, Larry O'Donnell, the C.O.O. of Waste Management, spent seven days under cover at different sites around the country and worked with front-line workers at each of them. The workers were told they were filming segments for a "new employee" video and had no idea they were actually training their boss of all bosses!

    Mr. O'Donnell learned how to separate cardboard from the never-ending paper waste stream on a conveyer belt, pick up and bag paper on a windy hillside, weigh in trucks, keep office and personnel records, clean porta-potties, and dump trash into a garbage truck. Hard work, for all.

    But O'Donnell's work didn't stop there. He went on to examine, and vow to change, those management policies that impacted negatively on his employees. It was fascinating to see how the reality of his policies affected him, and inspiring to see the changes he made.

    Towards the end of the show, each featured employee met privately with Mr. O'Donnell at Waste Mangement Corporate Headquarters. There they learned his true identity and how much he appreciated learning from/with them. His appreciation extended to prmotions and some management policy changes.

    I was particularly pleased to see that at the end of the show a synopsis was run regarding what each employee was currently doing.

    Bottom line, the show gives me hope that we can have a working relationship between people, whether they be in labor or management, as long as there is respect on both sides. And to this reviewer, this show takes a giant step in that direction.

    Hats off to CBS for another winner!
  • Great show which is real heart warming TV. Watching this show makes me glad to be a DIRECTV subscriber

    9.5
    This episode shows what is required for setting up DIRECTV. Having lived in UK I had SKY satellite tv and they have a similar system except they also use call centers in India. Directv is a great company and has some great packages. Nice to see a call center in America. The episode also highlighted how important television is to people. Great show showing what happens behind the scenes.

    Excellent family entertainment-see "real life" workers training a new employee who turns out to be the CEO of the company and makes changes to all the lives he touched from the information they gathered while be uncover.
  • A show that is inspirational and has a deliberate business purpose.

    9.5
    Breaking old and bad patterns is personal and that is what reaches out to me in every episode. When the boss declares his intent to go undercover, he knows he will discover some new things and need to make some necessary decisions. To the bosses' surprise, the experience goes far beyond. Making a commitment to unlearning old behavior is much of what drives success in any economy. Creating a connection between management and staff is priceless. Bottom line: Start making changes now. Life is not a dress rehearsal. Many thanks to the staff for bringing this program to television. I learn from and applaud every episode. Whether the boss is a man, a woman, black or white, we all understand the importance of what the boss is discovering.
  • Excellent family entertainment-see "real life" workers training a new employee, who unbeknowing to them, is the CEO of the company...who in turn, makes changes for the better once he has "walked" in their shoes.

    9.5
    Really enjoyed the show. The CEO shows real life emotions, drills his employees to get "real life" situations and their feelings "out in the open". The employees that were fortunate enough to be on the program are TRUE HEROES in my opinion. These people ARE the majority of workers out in the field..and never get noticed. Its about time!
    Although, from a Management and Business Level, its sad that it takes the CEO to go "undercover" to spy on his employees, management team, etc to find out what peopel REALLY THINK about their jobs. I suggest he fire all of his upper management and get some new blood in there. Ones that are not afraid to change things with the times. They are the ones who should be out in the field "probing" the managers and front line workers as well as their customer base to find out what problems are facing them and what is being done to correct them. The CEO has more demands on him/her and should be able to trust his Upper Management to find and resolve these conflicts and lack of leadership.
    Promoting the lady that was wearing a hundred different hats on her job is NOT that uncommon. I wish MORE managers would recognize the work that their workers are doing. Managers...listen to your people!
  • will never stop and shop on this show

    8.5
    they don't think about their employees
  • Website to nominate businesses

    8.5
    I would love you to have spirit air lines on this show. It truly is the poorest run business in America! Add a web site to your site so we can nominate businesses!
  • Does your boss do this?!

    8.5
    I enjoy this show... being an entrepeneur, a business manager, a successful company is definitely not easy. This show takes you into a company's lifestyle and lets you experience challenges and success with employees as they school their managers or vice versa on the job. This show is a hit in my book... I learned what it takes to value your coworkers and what you need to know to keep ideas fresh in your company. Perfect show for business majors and supply chain management majors!
  • We have an idea for Undercover Boss

    8.0
    How do we get an idea to the Undercover Boss show? We have an idea that they may want to review.
  • how can i nominate a company?

    8.0
    personally i like the show and concept, however sending in the CEO sometimes isnt the BEST idea, i do think that someone in the corporate offices should work on the ground floor. i work for Pizza Ranch the store owner is failing and corporate seems to not care where there are employees working hard up here to pull our boss' head out of his rear about the place. we need some intervention from the higher ups and just see why we are failing.

    how can i nominate Pizza Ranch to go undercover?
  • Every Boss should become an Undercover Boss!

    8.0
    Although I've had a few reservations about this show, as far as the set up, and follow through, I do enjoy watching.

    Why I like this show:

    1. It is fun to get a brief behind the scenes look at companies / businesses most of us probably take for granted.

    2. Seeing a bigwig, go through the paces of a "regular" day to day job can be quite entertaining.

    3. It is nice, hearing a boss express appreciation for his/her employees and seeing average people rewarded in some (usually meaningful) way for the work that they do, everyday.

    What I hope is that the companies that participate, truly work towards bettering the work conditions of their employees, and follow through on the promises they make.
  • Squaw Valley. Nice of the wife of the CEO

    7.5
    Watching Undercover boss, Squaw Valley. Nice of the wife of the CEO to slam the workers that he might have to "dumb it down" when working with his employees. It's amazing week after week how out of touch mgt is with there employees. The wife needs a good slap of what working is really about instead of being some spoiled wife of a rich guy. To funny.
  • this show is awsome!

    7.0
    I really like this show. It makes me think about my job at Taco Bell and how we really need the CEO to be undercover there. I just don't know how to find out how to get them to do the show and everything.
  • The Emperor Has No Clothes

    5.0
    Since the crash of 08' people do not trust corporations or Wall Street and what a nice way to show companies" have a heart" than this show. The CEO or COO go undercover to show that they are trying to see the company, from the "johnny paychecks" world view. Give me a break! All companies care about is profits, and their brand image. The Boston Market episode illustrates that brainwashed idea about brand, if I heard the director of marketing say it once; I heard it 10 more times. This show is an hour long jerk fest, to build brand recognition and to make customers think that companies A, B and C really care about them and now they care about their employees too. Wrong, companies care about your money and your willingness to return. Can't you feel the phoney sweetness when you go into some businesses? One of the largest fixed cost of a business is payroll and if they could get people to work for nothing or, better yet, get programmable androids to do the work they would be tickled pink. So please understand this, if change is what employees want, the only changes that will be made are 1. Changes that don't really cost any money and don't negatively impact the bottom line 2. Or changes that only positively affect the bottom line (like the investment made in this show and the prize
  • Popeye's CEO shows lack of genuine empathy.

    5.0
    Just watched the Popeye's episode. If this programming is in any part "real", then the boss that was showcased here demonstrated the most clueless behavior in this series lineup to date. Lynne ( the boss) followed the tried and true storyline; going undercover, working in the trenches with employees and listening to them pouring out heartfelt stories of struggles in their lives, then calling them into corporate headquarters to reveal the true identity and demonstrate the depth that they have empathized with these people. One by one she sat with the employees and recounted their exemplary work habits and threw each some form of lifeline to help them personally overcome the hardships revealed earlier. She even offered mentoring and subsequent promotion to a trainer position, for a young man who had shared his opinion of corporate clowns. When she got to the maintenance guy that went way above and beyond on the job, even purchasing the proper cleaning supplies on his own, the guy that shared his experience of being left homeless by hurricane offered to make a church donation in his name, thank him for his service and send him on his way. Really, not even some simple compensation for the supplies he has been purchasing. I think she played to the cameras ok, but does not truly seem to get it. Corporate clown?







  • A Company and a Location for Review

    4.5
    I like the show. I like the concept. I like the idea of modeling concern, support and philanthropy. Sometimes, though, greater efficiency would speak volumes about how customers and the surrounding community are valued. Someone should look at the Safeway grocery chain. There is no consistency in the way the neighborhoods it serves are treated. Spoiled or about-to-spoil meat is moved to stores in poorer communities. With luck, a clerk might hip a customer about what to avoid. Some areas are better stocked, are cleaner and staff better trained than others. There is a training store at Georgia Avenue and Piney Branch Road in NW Washington, DC - an area where home prices are$300,000 and up. There are a lot of problems and neighborhood support is waning, especially among those with the wherewithal to go elsewhere. With Harris Teeter, Weis and Wegman's moving into the area, along with lower-cost chains like Food Lion and Aldi, the company is not responding well to competition. At the store referenced above, there are a lot of seniors in that community with no transportation and few options. It sure could use another pair of eyes and some course correction.
  • We will never see...

    4.5
    We will never see anyone from Wal-Mart on here. They really despise their workforce!
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