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TV.com Staff
Story
Apr 22, 2015
New Communities: Vote for the Ones You Want to See!
jessicakroeber
staff

Hello! We are planning on adding some new communities to TV.com soon! We wanted to open it up to all of you to help us make the decision of which ones to include in our next round. Which communities would you like us to add to the site? Although we may not be able to add every community suggested, we want to make sure that...

staff
Story
Apr 30, 2015
Changes to Profile Pages Now Live!
Update 5/4 9:46am: If anyone is having log-in issues and therefore cannot let us know via PM or a comment, please email us at support [at] tv [dot] com. Thanks!

Hello,

We made a few tweaks to the profile pages to make it easier for you to edit your information! These changes are live now.

Now, if you head to your ABOUT page, you'll see your bio.

If you head to your SETTINGS page, you will see an option to edit your personal information, an option to change your email, and an option change your password.



We are still planning to do the old account deletion we outlined here, and I hope to have an updated timeline for you soon on that matter.

Please let me know if you have any questions, concerns, or see any issues.Read more
staff
Story
Feb 19, 2015
Changes to Users Coming Soon
Update 3/3 4:29pm: We heard your complaints that you wanted more advance notice so we were able to negotiate to push back the start date for this cleanup. We now anticipate the account deletion to start in April. I will keep you updated when I have a better idea of the timeline. We will still only be deleting accounts for users who have not logged in since December 31st, 2011.

Update 2/25 11:15am: We heard your complaints and pushed back the date for this cleanup by a year. This cleanup will now only delete users who have not logged in since December 31st, 2011.

Hello!

The next big project we are going to be working on is cleaning up our user base. This process will take place in a few steps, and we will be sure to give you notice of any changes to your accounts ...Read more
staff
Story
Mar 18, 2015
RESOLVED Known Issue: Edits Not Appearing on Site
Update 3/18 12pm: This issue is now fixed. Edits should be appearing as normal. If you are still having any issues, please let me know.

Hello,

There is a known issue that we are currently investigating where edits are either slow to appear on the site, or don't appear at all. This is also affecting episodes that have been deleted but are still appearing, and potentially missing episodes, as well. We are looking into this, and I will update this post when I know more. If this is happening to you, hold tight. We hope to have a solution soon.

If you have any questions or concerns, please let me know.

Thanks!
staff
Story
Feb 26, 2015
Jessica Out of the Office on Friday (2/27)
Hello!

I just wanted to give you a heads up that I will be out of the office tomorrow (2/27). I am taking a trip to Philly to visit a friend who lives there now!

I've never been so if you're from the area let me know what I should see while I'm in town!

I will be back on Monday and responding to all messages at that time.

Happy weekend!
staff
Story
Feb 13, 2015
Office Closure for Presidents' Day
Hello!

I just wanted to let you know that the TV.com offices will be closed on Monday (2/16) in observance of Presidents' Day. I will be back in the office on Tuesday (2/17) and will be checking all emails at that time.

If you have anything urgent, please let me know today.

Thanks! & if you get the day off, happy long weekend!
staff
Story
Jan 26, 2015
Changes to PM System Coming Soon
Update 9:53am 2/9: These deletions are now complete. Thanks for your patience!

Update 9:59am 1/20: Just a heads up that this deletion will continue into next week. I will update again when it is finished. Thanks!

Update 12:44 pm 1/29: The deletion is
underway. I will update again when it is finished. Thanks!

Hello,

On Thursday (1/29), we are going to be making some changes to the PM system. We have been working to fine tune the site and there are a lot of old PMs bogging down the system. We decided that it was necessary to cleanup these old messages to relieve some of the stress on our systems.

On Thursday, any PM prior to January 1, 2013 will be removed from our servers. If there is anything in your inbox prior to 2013 that you would like to keep, we recommend ...
Read more
staff
Story
Jan 23, 2015
UK Content with US Air Dates
Hello,

Lately we have had a lot of comments and PMs from users letting us know that UK content is often updating behind schedule from when it airs on the BBC and other UK channels. We have been discussing the matter with our source. Although we are still working on improving the speed at which UK content updates, we have some new information that will explain why some shows are constantly late.

British shows that air in the US soon after airing in the UK (examples: Doctor Who, Broadchurch, The Musketeers) are getting the US air dates in the new system. Episodes will come in two weeks in advance, on the US schedule. Meaning, if The Musketeers airs a few days later in the US than in the UK, it will be on our site a few days later with the US air date.

I understand that this is not ...Read more
staff
Story
Jan 08, 2015
Known Issue: Email Notifications for New Episodes
Update 1/22 11:40pm: This issue has been fixed. Please let me know if you are still having issues. Thanks!

Hello,

It looks like email notifications for new episode alerts have not been working properly since January 1st. We are aware of this issue and are working on finding a solution. We hope to have good news soon!

In the meantime, if you have any questions or concerns, let me know! Check back, as I will update this post when the issue is resolved.

Thanks!
staff
Story
Jan 16, 2015
Jessica Out of Office Monday & Tuesday
Hello,

I just wanted to give you a heads up that I will be out of the office on Monday (1/19) & Tuesday (1/20) for the holiday. Please let me know if you need any help before then. I will be back in the office on Wednesday (1/21) and will answer all PMs and emails at that time.

Thanks!
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