Forums: TV.com General User Support: Getting the Spam under control

 
  • Avatar of Gislef

    Gislef

    [1]Oct 3, 2012
    • member since: 04/22/05
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    So is Development ever going to create some level 1 user spam filters for forum posts?

    When Fresh Forums is totally unusable several times a day, it's probably reached a point where something (or something more) needs to be done. Ditto for having to stare at a dozen spam posts over a weekend.

    There seem to be some precautions in place (coded links doesn't seem to be allowed), but there are also some that should be easy to implement. All geared to 1st level users, who shouldn't have a legitimate reason for at least the first two.

    1) No @ in posts.

    2) None of the 20-30 basic URL possibilities as text-only.

    3) Certain words (vs and Watch come to mind).

    Yes, Development will have to revisit their filters from time to time. And maybe they do. But if so, they need to take another look. There's nothing more guaranteed to frighten off a new user then a bunch of obvious spam.
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  • Avatar of nilla_chelle01

    nilla_chelle01

    [2]Oct 3, 2012
    • member since: 08/27/07
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    We're looking into ways on how to curb spam. Thanks for the suggestions.
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  • Avatar of Gislef

    Gislef

    [3]Oct 3, 2012
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    Well, I just had some spambot drop 86 spam posts on a premiering show's EDS in the last 45 minutes. Clearly they've got the hang of it (and figured out how to put in line spaces as well ).

    That's not very encouraging to new users...

    And of course, staff apparently has no one available during business hours. I suppose they'll stop eventually, but if not that'll be... oh, about 3900 spam posts by the time staff checks into it.

    So yeah, given they just crippled an EDS, you might want to expedite the whole spam-checking thing.
    Edited on 10/03/2012 6:45pm
    Edited 3 total times.
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  • Avatar of Gislef

    Gislef

    [4]Oct 4, 2012
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    Well, fortunately they stopped at about 160 posts in the same EDS thread. Guess we'll write off this week's EDS for that show.

    I'm sure staff will clear it out, but so what? There's no reason to believe that the same spammers won't come back again and do the same thing. And again. And again. Not really encouraging to use the EDSs.

    For some reason the show forums seem proof against this kind of thing. So you might want to apply the same filters there, if you haven't already. But otherwise, even if staff were moderating 24/7 instead of business hours and a rare check-in otherwise (spam posts last weekend went two days without moderation), it wouldn't be much better.
    Edited on 10/04/2012 5:19am
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  • Avatar of Gislef

    Gislef

    [5]Oct 4, 2012
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    Well, it looks like someone on staff (Patsully?) cleared out the EDS thread in question. Although the same spammer, or a near-name equivalent, came right back and started spamming again with at least one post. With the exact same malware-ridden link. (Hint: If someone tells you to turn off your adblocking software to access, it ain't a safe site.)

    So the problem still remains. Staff aren't (usually) on duty during U.S. prime-time viewing hours. That's when the spammers typically strike, for obvious reasons. So that's 12+ hours of free Google-hitting goodness that they get off of tv.com.

    A few suggestions:

    1) Let editors moderate their show EDS. They can moderate their show forums, so this doesn't seem to be a big leap in responsibility.

    2) Since no editor wants to moderate 160+ posts, also give editors the ability to put a temporarily hold & flag on level 1 users posting in their forums and EDSs. (Or any level user, if a Level 1 filter is too complicated.) Yes, this could be abused if an editor decides to shut down legitimate discussion. That's why staff should be contacting editors who do abuse it and make it clear that's not acceptable.

    -----

    I'm sure that Development has done some things over the years to keep the spam down. But clearly it ain't enough. Since this is beyond what paid staff can handle, bring the unpaid staff onboard to help out.
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  • Avatar of Gislef

    Gislef

    [6]Oct 7, 2012
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    It'd also help if Development would fix the long-unfixed bug that lets banned users still post reviews.
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  • Avatar of Gislef

    Gislef

    [7]Oct 17, 2012
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    nilla_chelle01 wrote:
    We're looking into ways on how to curb spam. Thanks for the suggestions.


    Still not happening. Still getting spam on EDS. Here's an easy to curb spam: don't let people put URLs in EDSs. Filter it.
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