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Forums: TV.com General User Support: New Guidelines for Reporting MIA/Problem Editors

 
  • Avatar of danmod

    danmod

    [1]Nov 22, 2006
    • member since: 11/07/05
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    Hey everybody, dig it -- We've streamlined the process for dealing with MIA editors and tried to make it easier to report Problem Editors. If anyone has any questions, feel free to drop me a line. Thanks!

    MIA EDITORS


    An editor is considered MIA if they have not been active on the site for over 30 days and/or submissions in their editor's queue have been pending for more than 3 days (for a show on our Top 20 List,) or more than 7 days (for a show NOT on the Top 20 List.) Any submissions left unmoderated longer than the deadline requires may be moderated by TV.com staff.


    To report and MIA editor send a PM to ReportMIAEditor. Include the Editor's username, the guide or guides they are neglecting and any other information you think is relevant.


    An editor will receive up to 2 warnings from TV.com Staff regarding MIA status before they are retired. Any editor receiving a warning MUST respond to TV.com Staff as soon as possible with an explanation. Failure to respond within 7 days to any MIA warning will result in automatic retirement from the guide in question.


    The ReportMIAEditor inbox will be checked every Wed. and Friday. We will not issue responses from ReportMIA but you will recieve a PM from staff letting you know the outcome of the investigation. Staff will NOT discuss the details of the investigation.


    Special Circumstances


    If you are an editor and you know that you will be unavailable to edit your guide(s) for a set period of time, you can PM a staff member or
    post the details regarding your absence from TV.com in the pinned Editor Special Circumstances forum
    thread. If you give us this courtesy beforehand, staff will check your
    queues for you during your absence. This will also ensure that you will
    not be considered MIA and not be retired from your guide(s).



    Reporting a "Problem Editor"


    First, and most important rule -- DO NOT complain about editors (or any user for that matter) in blogs or forums. Even the most seemingly harmless gripe or criticism can lead to flaming or other offensive behavior. Complaining about an editor in a blog or forum thread could be considered Trolling, which is a TOS violation.


    If you believe an editor is gaming (cheating) in order to keep a guide, report that editor to a TV.com Staff member via PM with the Subject Line: Problem Editor, and provide a detailed explanation of the situation. TV.com Staff will investigate these reports.


    Editors Gaming/Cheating -- Consequences


    Editors who are found to be gaming in order to keep or acquire a guide will be retired from that guide immediately and/or face possible suspension/ban depending on the results of the investigation. Each report of gaming will be considered unique. Staff will consider the results of the investigation and determine if subsequent action, in addition to retirement, needs to be taken.
    Edited on 11/27/2006 2:31pm
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  • Avatar of agent_0042

    agent_0042

    [2]Nov 22, 2006
    • member since: 04/24/05
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    This is wonderful, thank you! I like what I see and will give this a careful read-through.
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  • Avatar of studog2961

    studog2961

    [3]Nov 22, 2006
    • member since: 07/19/05
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    This is great...I was just getting ready to post a "Revamp MIA Editor Rules" idea in the forums.  Guess great minds think the same...  
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  • Avatar of minimax34

    minimax34

    [4]Nov 22, 2006
    • member since: 09/20/05
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    If the editor has used the thread in the forum saying that he is away for X reason and X time, I hope he doesn't get his/her guide retired anyway?!
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  • Avatar of agent_0042

    agent_0042

    [5]Nov 22, 2006
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    That thread still exists? I had no idea.
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  • Avatar of minimax34

    minimax34

    [6]Nov 22, 2006
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    agent_0042 wrote:
    That thread still exists? I had no idea.

    Well I don't know, but since there is no mention of it, I wonder if there is still a way to use something like that?!
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  • Avatar of 123home123

    123home123

    [7]Nov 22, 2006
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    minimax34 wrote:
    If the editor has used the thread in the forum saying that he is away for X reason and X time, I hope he doesn't get his/her guide retired anyway?!

    That's a good point. I don't think it's reasonable to expect every editor to be available every week of the year. Even the most dedicated users should take a break on occasion. I hope that the Special Circumstances thread is still in operation.
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  • Avatar of agent_0042

    agent_0042

    [8]Nov 22, 2006
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    Didn't that used to be pinned at the top of the Editor's Forum or one of the Support boards? I haven't seen it in a long time. As far as I know the "vacation" thread is MIA.
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  • Avatar of TVTome_Shadow

    TVTome_Shadow

    [9]Nov 22, 2006
    • member since: 05/01/05
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    agent_0042 wrote:
    Didn't that used to be pinned at the top of the Editor's Forum or one of the Support boards? I haven't seen it in a long time. As far as I know the "vacation" thread is MIA.


    It was moved to the Ask the Editors forum a while ago.
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  • Avatar of agent_0042

    agent_0042

    [10]Nov 22, 2006
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    Wonderful, thanks!
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  • Avatar of sesho2022

    sesho2022

    [11]Nov 23, 2006
    • member since: 07/24/05
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    TVTome_Shadow wrote:
    agent_0042 wrote:
    Didn't that used to be pinned at the top of the Editor's Forum or one of the Support boards? I haven't seen it in a long time. As far as I know the "vacation" thread is MIA.


    It was moved to the Ask the Editors forum a while ago.

    That list ought to be on more than one help forum, or users may not find it.
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  • Avatar of 123home123

    123home123

    [12]Nov 23, 2006
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    At the very least, there should be a hyperlink to the Special Circumstances thread in every thread that announces the new guidelines for reporting MIA/problem editors.
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  • Avatar of minimax34

    minimax34

    [13]Nov 23, 2006
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    I think these new guidelines are introducing lots of questions and .. I'm sorry to say, are full of flaw.

    It seems that users have now more power to complain about everything. If they don't like a rejection of one submission they can complain as much as they want to the staff and even say that the editor is gaming if they don't have a proof and they don't even require any proof, on believes..

    Also, I think users should be tell if the investigation resulted in something or if it wasn't conclusive etc.. so they may stop "promoting" ideas that X person is doing X thing.

    There is also a big hole, like I previously said, about the fact that editors are taking vacations. They don't always stay in front of their computers, but these rules don't mention anything about the Special Circumstances Thread. they simply say that if someone isn't there X days, the editor is losing his/her guide.

    But I'm really glad that the fact that users shouldn't start thread on other users, even if they don't mention them clearly but only subjectively, is not authorized anymore. It may protect some people that want to be keep in peace.
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  • Avatar of RobinHood70

    RobinHood70

    [14]Nov 23, 2006
    • member since: 06/14/05
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    It seems everyone knows but me...what exactly is "gaming"?
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  • Avatar of minimax34

    minimax34

    [15]Nov 23, 2006
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    RobinHood70 wrote:
    It seems everyone knows but me...what exactly is "gaming"?

    Go read here
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  • Avatar of _Islander_

    _Islander_

    [16]Nov 24, 2006
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    minimax34 wrote:
    It seems that users have now more power to complain about everything. If they don't like a rejection of one submission they can complain as much as they want to the staff and even say that the editor is gaming if they don't have a proof and they don't even require any proof, on believes..

    Oh I think they do. When they say an investigation will be carried out, they mean just that. They're not going to retire someone on the spur of the moment because one person has reported them.
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  • Avatar of minimax34

    minimax34

    [17]Nov 25, 2006
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    I'm not saying that. I'm saying that users will complain and accuse people for no reason since you only need the "belief" that someone is gaming and no proof when you're accusing another user.
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  • Avatar of agent_0042

    agent_0042

    [18]Nov 25, 2006
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    But some of them already do that sort of silly stuff anyway...
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  • Avatar of _Islander_

    _Islander_

    [19]Nov 25, 2006
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    Exactly. I can't really see this change in procedure resulting in an increase of 'prank' reporting.

    Even if it did, it's not really the end of the world - 'twould just mean that the staff had more 'spam' to delete.
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  • Avatar of studog2961

    studog2961

    [20]Nov 27, 2006
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    I would like to think that if I reported someone for 'gaming' and I did not give a reason from the belief, the staff would contact me and say...why do you think user X is gaming.  This would not only limit the false reports but would also give the staffers a place to start. 

    Also lets say user Y is reporting user X for gaming, and they refuse provide a reason why...then it is kinda list the little boy who cried wolf.  Also I would like to think if a user is reporting other users with no reason or cause...one would think action would be taken against the reporter.

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