Forums: TV.com User Submission Support: Can't Add Cast/Add Future Episodes

 
  • Avatar of thefanof

    thefanof

    [1]Apr 9, 2012
    • member since: 12/22/07
    • level: 102
    • rank: "Hey, hey, hey!"
    • posts: 745

    Two problems with the new TV.com change.


    1) A few days following the change I was able to add cast, but the last two days it keeps saying
    "Update Failed Login" when I try to submit my changes.


    2) Any episodes a few months away (I have tried to add episodes for August for a few shows) don't work. It says "Fix the errors on the form" the air date is changed to show 00 for the month, and when I try to change it back it says the same thing.

    You must be registered and logged in to post a message.
  • Avatar of nilla_chelle01

    nilla_chelle01

    [2]Apr 9, 2012
    • member since: 08/27/07
    • level: 55
    • rank: Bounty Dog
    • posts: 1,796
    There's an issue with the site sporadically expiring login sessions, though it might look like you're still logged in. This might be causing the first issue. In which case, you'll need to log out and then log in again in order to be able to submit again.

    As for the second case, this is a known issue and we're working on it. A fix should be out for this soon.
    You must be registered and logged in to post a message.
  • Avatar of thefanof

    thefanof

    [3]Apr 9, 2012
    • member since: 12/22/07
    • level: 102
    • rank: "Hey, hey, hey!"
    • posts: 745
    Thanks, nilla, but I actually wrote it wrong. For cast it is not about the login it says "UPDATE FAILED! This error has been logged."

    Not sure what that means.
    You must be registered and logged in to post a message.
  • Avatar of nilla_chelle01

    nilla_chelle01

    [4]Apr 11, 2012
    • member since: 08/27/07
    • level: 55
    • rank: Bounty Dog
    • posts: 1,796
    Does this happen every time or only to certain shows? And if so, which shows are affected?
    You must be registered and logged in to post a message.