TV.com Editor Guidelines -- How to Moderate Show Forums
The moderator powers for show editors appear in two drop-down menus, both labeled "(select an action below)". The first is the normal Message menu at the lower right of each message. The second is the new Topic Commands menu at the upper right of each page of a thread.
The
Message menu choices for you in your show forum are now:
Moderate
Report Abuse to Moderator
Edit Message
View Edit History
"Moderate" is the same as "Report Abuse to Moderator" in that it puts a report in the general moderation queue and in the user's Permanent Record. But in this case you, as a Moderator, get to take action on it immediately. Use this when there are TOS violations or you just want there to be a record of what you did.
"Delete Message" simply deletes the message, and no record is kept. Use this when you are just deleting duplicate posts or whatever. NOTE: If this is the first message in a thread, deleting it will delete the entire thread.
"Edit Message" allows you to correct something in the original message, rather than simply deleting the whole thing. PLEASE USE THIS WITH CARE. Except for trivial corrections, you should label an edited section with "EDIT: " and briefly state the purpose of your edit. Note that you can edit the topic title of a thread by editing the first message in the thread and going to the "Topic:" line at the top.
"View Edit History" allows you to see what previous versions of an edited message were like.
The new Topic Commands menu can be found at the upper right of each page of a thread right above the buttons labeled " Page 1 | Previous Page | Next Page ".
The
Commands menu choices are:
Make This Topic Sticky [or Un-Stick This Topic]
Close This Topic [or Re-Open This Topic]
Delete This Topic
Move This Topic
Mark All Msgs in This Topic Read
"Make This Topic Sticky" is a toggle that will either pin or un-pin the thread. "Close This Topic" locks the thread so that no new messages can be posted in it. "Move This Topic" can be used to move the topic to another forum for which you are editor, but is obviously of limited use. Generally, requests to move a topic to a different forum such as Off-Topic or Games should be made to the general forum moderators. This can be done either by PM or by posting in the "About the Forums - Ask the Mods" Forum.
Theoretically, it is possible for you to check the moderation queue for your show's forum to see what actual abuse reports have been made by other users, but in general we recommend that you leave this to the experienced general forum moderators, so that TOS violations can be handled in a uniform manner over the entire site. Only the general forum moderators have access to a user's moderation history to evaluate if the abuse is part of a pattern, and only they can suspend or request a ban on a user.
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Forum Moderation Guidelines for Show Editors
The following are some guidelines for moderating forums. It's hoped that editors keep them in mind when moderating so as to ensure consistency across forums, and within the same forum if an editorship changes hands.
1 ) While show editors are "in charge" of their show forums, the forums are still ultimately owned by TV.com. Editors should not consider the show forums their personal boards. Editors and other users have their personal blogs for personal matters and other information unrelated to the show.
2 ) The TV.com Terms of Service remain in effect for both editors and users. Editors should familiarize themselves with the TOS and if they have any questions, contact a forum moderator.
3 ) Editors do not have to moderate their forums, but staff and forum moderators may take on this responsibility if in their opinion a forum gets out of control.
4 ) A show forum is intended primarily for discussion of that show. If the discussion expands to a range of shows, a general forum might be a better place to take it. Just because there is nowhere else to discuss a movie or a music video does not mean it's on-topic in a show forum.
5 ) Game threads are limited to 4 per forum at the editor's discretion and are restricted to games specifically relating to the show or person. Off-topic lounge-type threads are limited to 1 per forum, at the editor's discretion. For show and person forums without an editor, these types of threads aren't allowed.
6 ) Editors are expected to enforce topicality, but have some discretion. Spam, one-word posts, and other means of rapidly accumulating post counts are frowned upon. Editors may want to review the Off-Topic Forum rules for more on such spam and "no-content" posts.
7 ) Editors should try to keep the number of pinned threads to 10 or less. More than this unnecessarily clutters the forum's first page.
8 ) A show forum is allowed up to four game threads, which may be pinned or not as the editor wishes (they may allow a lesser number, or none). Any additional show-related game threads can be moved to the TV Show Fun & Games Forum, PM a general forum moderator to make such a request. If there are more than four game threads and they are not pinned, forum moderators will pin the four most recent active games and move the others.
9 ) Fan fiction and screen captures are technically legal, but may be disallowed at the editor's discretion.
10 ) Editors can only move topics between forums they are editor for. If an editor wants to move a thread to a forum they don't edit, they should PM a forum moderator.
11 ) Although editors have the right and indeed the responsibility to close or delete any topic they decide is inappropriate, they must give a specific reason, or post and pin a specific set of rules. Editors cannot force users to request permission before creating any new topic in the forum.
12 ) Closing and deleting threads should be done with caution. They often represent the time and effort of a great many contributors. Closing is preferable to deleting, since a closed thread can be reopened. A deleted thread cannot be undeleted.
13 ) If an editor has an issue with a poster, it's best to contact them privately rather than argue with them in public, attempt to shame them, etc. Such attempts almost always turn into extended arguments and flame wars.
14 ) Finally, while editors have discretion, they are still ultimately responsible both to TV.com and to the users. Editors should always try to set aside their personal preferences and moderate their show forums in a fair and unbiased manner, respecting the preferences and personalities of everyone present and treating everyone the same. Editors should always act in a courteous and professional manner when dealing with forum users. Any editor suspected of abusing their moderation privileges will be investigated and dealt with appropriately.
(Back to TV.com Guidelines Center)Edited on 09/05/2009 3:21pm
Edited 5 total times.