The patient experience: so many people talk about improving it, but very few people have actually done something tangible about it. Dr. Tom Lee is a rare exception: his company, One Medical provides an excellent patient experience in primary care. Here he describes the challenges and pitfalls in delivering a better experience, despite the torturous constraints in the American medical system. One Medical: http://onemedical.com More Gel videos: http://gelvideos.commoreless
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