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Ryanair Hits Turbulence, Looks to Change Image

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Ryanair Hits Turbulence, Looks to Change Image
AIRED:
It's certainly cheap, but cheerful? Budget airline Ryanair's made a name for itself as the lowest of the low-cost carriers. But it's a reputation it no longer wants. The company's promised to change its culture and improve customer service. Head of communications Robin Kiely.
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