Matt Nelson of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions gives a rousing Fred Talk on his company's innovations in the field of customer service: Hold Music, Telephone Trees, the phrase "Your Call is important to us". In this speech with slides, he explains how the fax machine can be used to calm your customers down by making them wait a very long time to get their issue resolved. CC attributions: spaceodissey CC Attribution-Generic http://www.flickr.com/photos/spaceodi... Nic McPhee CC Attribution-ShareAlike Generic http://www.flickr.com/photos/nicmcphe... Dave Young CC Attribution-Generic http://www.flickr.com/photos/dcysurfe... NASA/JPL-Caltech/STScI/CXC/UofA/ESA/AURA/JHU Public Domain http://sscws1.ipac.caltech.edu/Imageg... Helge V. Keitel CC Attribution-Generic http://www.flickr.com/photos/17088227... David Morris CC Attribution-Generic http://www.flickr.com/photos/revdave/... Lynette1962 CC Attribution-Generic http://www.flickr.com/photos/51981051... Lisa Risager CC Attribution-ShareAlike Generic http://www.flickr.com/photos/risager/... Slava CC Attribution-Generic http://www.flickr.com/photos/slava/28...moreless
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